Customer Support Executive

2 months ago

Ahmedabad, India UnlockLife Full time

Company Description

UnlockLife is an omnichannel recreational club for seniors.  Our mission is to create a world where every senior is independent and confident. We create phygital experiences that seniors can easily relate to as they are closer to their physical experiences.

Our team members are empathetic, observant, and passionate individuals who are unafraid to shed their biases, learn to unlearn, thrive in uncertainty and are resilient. 


Our values | Be Good. Do Good. Feel Good. 

Be Good.

We are thoughtful.

We are positive.

We have the best intentions at heart.

Do Good.

We do what is fair, equitable and honest.

We do to the best of our abilities.

Feel Good.

We feel pride and happiness in the work we do.

We feel grounded in the work that we are yet to do. 


Role Description

This is a full-time on-site role as a Customer Support Executive at UnlockLife @ Ahmedabad. As a Customer Support Executive, you will provide online support, ensure customer satisfaction, handle customer service inquiries, and provide technical support to seniors using our platform.


Ideal Candidate:

  • Is great at communication in Gujarati, Hindi and English
  • Comfortable in handling calls and chats
  • Is patient, empathetic, polite and excited to converse with seniors 
  • Is experienced at helping seniors (at home or otherwise) with technology, daily tasks 
  • Is geared towards problem-solving with speed and quality 
  • Has bias towards ownership and action
  • Is excited to be part of a young and fast-growing startup
  • Has 0-3 years of relevant experience.

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