Global Product Specialist – DC-Virtual Meeting Experience

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a
Product Analyst for the Virtual Meeting Experience (VMX)
squad, you will play a vital role in helping BCG deliver seamless, secure, and high-performance virtual meetings and whiteboarding experiences for our global workforce. You'll work across a portfolio that includes Zoom, Microsoft Teams (meetings), Miro, Zoom Whiteboard, Microsoft Whiteboard, and Webex.

In this role, you will work directly with the Product Owner, collaborating on discovery, backlog management, sprint readiness, user feedback synthesis, and adoption insights. Your efforts will help shape how BCG teams connect, collaborate, and share ideas, whether in one of our global offices, work from home or on the go.

Key Responsibilities Include

• Support backlog grooming and sprint readiness, including writing and refining user stories, validating requirements, and ensuring readiness for development.
• Help manage and synthesize user feedback, insights, and adoption data to inform prioritization and product decisions.
• Track and report on metrics related to platform usage, performance, accessibility, and customer satisfaction.
• Assist in competitive benchmarking and market scans, especially in the emerging GenAI collaboration tool landscape.
• Coordinate user acceptance testing and help troubleshoot and escalate bugs or usability issues.
• Collaborate with cross-functional teams including engineering, data analytics, change & comms, and security to support smooth releases and user enablement.
• Support the creation of training materials, how-to guides, and onboarding documentation to increase awareness and drive adoption.

What You'll Bring

• 1–3 years of experience in a product analyst, business analyst, or junior product role in a digital or collaboration tools environment.
• Exposure to or interest in tools like Zoom, Microsoft Teams, Miro, and other virtual collaboration tools.
• Basic familiarity with Agile ways of working and experience with Jira or similar backlog management tools preferred.
• Strong analytical skills and the ability to organize and interpret data related to platform adoption, user behavior, or system performance.
• Excellent written and verbal communication skills, with the ability to translate complex technical issues into user-friendly language.
• Curiosity for emerging collaboration trends, including GenAI and hybrid meeting innovations.
• A proactive, team-oriented attitude with a willingness to learn and grow within a high-impact, fast-paced team environment.
• Bachelor's degree in a related field (e.g., business, IT, communications, or digital media) preferred.

Who You'll Work With

• Your squad teammates including the VMX Product Owner and engineering partners
• Cross-functional teams including User Experience, Change & Communications, Security, Enterprise Architecture, and Data Analytics
• Stakeholders across regions to capture needs and help support consistent experiences globally
• Users across BCG to gather feedback and champion meeting experience improvements

Additional info

YOU'RE GOOD AT

• Supporting Agile product delivery by collaborating with product owners and team members in sprint planning, refinement, and retrospectives.
• Gathering and synthesizing user feedback to help shape experience improvements and new feature evaluations.
• Maintaining clear, structured documentation for backlog items, user stories, and feature requirements.
• Proactively identifying gaps and areas for improvement across tools and user journeys, and sharing recommendations with the squad.
• Communicating clearly with technical and non-technical audiences, ensuring alignment and shared understanding across stakeholders.
• Staying organized across multiple streams of work in a fast-moving, highly collaborative product environment.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.