Servicenow lead

The role holder is responsible for performing day to day support and maintenance, work with the functional team to develop solutions in Service Now PPM/Agile, and coordinate support and development efforts within the admin team. Working with business and Digital Solutions Stakeholders to translate requirements into development activities delivered via sprints. Has overall ownership of the Service Now ITSM Platform Strategy. Key activities and responsibilities: · Responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs. · Responsible for the general support, administration, and maintenance of the Service Now platform and associated applications. · Work closely with the Service Now service partner and functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams. · Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues. · Responsibilities also include monitoring the health, usage, and compliance of Service Now as well as develop system integrations and process automation. · Create and configure business rules, UI policies, UI actions, client scripts, and ACLs. · Create and configure notifications, UI pages, UI macros, script includes, formatters, etc. · Guide development of Service Now modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness. · Co-ordinate application and platform upgrades, load, manipulate, and maintain data between Service Now and other systems, and create Service Now reports and dashboards. · Directly contribute to the creation of the ITSM Platform Strategy · Support the development of a 5 year ITSM Platform development and lifecycle plan, in collaboration with the Global Service Manager and Business Teams · Proactively manage resources to meet service delivery and business demands. Ideal Education / Specific Qualifications/ Certifications: · Bachelor's degree in a quantitative field including engineering, math, or computer science with a proven track record of out of the box thinking and an ability to think large scale. · Service Now System Administrator Certification is preferred. · Candidate should have 5-7 years of IT Operations experience and 3-5 years of experience with Service Now PPM/Agile administration in an enterprise environment. Interested candidates or referrals, kindly comment below or contact Let's match the right talent with the right opportunity