Disputes Investigations Specialist
1 month ago
Inviting applications for the role of Disputes Investigations Specialist (Process Associate/Process Developer)
The Disputes Investigations Specialist is responsible for the timely review of fraud and/or non-fraud card disputes for an issuing financial institution. The Disputes Investigations Specialist will be responsible for reviewing customer transaction history, performing a reasonable investigation into the reported activity, and submitting chargebacks to recover funds. Successful candidates will need 0 -3 years prior experience in disputes investigation and demonstrates key skills including: logical thinking, problem solving, analyzing transaction details including customer spending patterns/behavior and an investigative mindset. The Disputes Investigations Specialist 1 is also responsible for maintaining documentation for each inquiry and compliant with all governing regulations and institutional policies and procedures.
Responsibilities
Performs research on customer disputes for card transactions (credit card, debit card, ATM/PIN, POS) to determine if an unauthorized transaction has occurred and take appropriate actions to recover funds for the financial institution.
Inbound / Outbound contact to merchants and / or customers to verify transaction information or gather additional information to complete an investigation.
Performing chargebacks and other pieces of the dispute management lifecycle to recover funds on behalf of the financial institution and / or customer.
Complete issuance of provisional credits, customer letters and handling representments and pre-arbitration/compliance cases
Perform required tasks per regulations, business policy and procedures and card network mandates
Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
Participate in ad hoc projects/assignments as necessary
Other duties as assigned
Qualifications
Minimum qualifications
Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry
Keen attention to detail & risk identification
Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA
Working knowledge of credit and debit card processes, terminology, and software
Familiarity with the chargeback lifecycle including in depth knowledge of the EMV mandate and liability determinations for fraud events
Experience analyzing/investigating banking transactional activities and consumer behavior
Performed transaction reviews to identify fraudulent activity for signature, POS and PIN based claims
Experience with Card Network systems i.e., Visa Resolve Online (VROL), Visa Claims Resolution (VCR) or Mastercard systems
Familiar with Pega or similar workflow tools
Ability to articulate research findings to document that a reasonable investigation has been conducted.
Adaptability to learn new processes, concepts and skills and an eye for detail
Excellent customer service skills and ability to assist in customer inquiries independently
Good communication both written and verbal English skills
Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Self-disciplined, diligent, proactive and detail oriented
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
Demonstrate flexibility to work under 24*7 working environment
Attributes
Demonstrates sound decision making
Ability to work in a dynamic, fast paced environment
Curious & inquisitive personality
Strong attention to detail
Good Communication Skills - both written and verbal (English)
Must be able to manage multiple tasks
Ability to work independently and in a group setting
Adaptable to change
Educational Experience
Graduate or Equivalent, Bachelor’s Degree
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
Thanks & Regards,
Lochan Dixit
-
uttar pradesh, India Genpact Full timeGenpact is inviting for for Disputes Investigations SpecialistDisputes Investigations SpecialistFunction : OperationsIndia: NoidaWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the...
-
Senior Associate
1 month ago
uttar pradesh, India Genpact Full timeDisputes Investigations SpecialistFunction : OperationsIndia: NoidaWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come,...
-
uttar pradesh, India Genpact Full timeGenpact is inviting for Disputes Investigations SpecialistDisputes Investigations SpecialistFunction : OperationsIndia: Genpact, NoidaShift- 3:00 AM to 12:00 PM and 4:00 AM to 1:00 PM (Australian Shift Timing)With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun...
-
Credit Card Specialist
1 month ago
uttar pradesh, India Genpact Full timeDisputes Investigations Specialist ( VISA MASTERCARD )Function : OperationsIndia: NoidaWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to...
-
Credit Card Specialist
3 weeks ago
uttar pradesh, India Genpact Full timeDisputes Investigations Specialist ( VISA MASTERCARD )Function : OperationsIndia: NoidaWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to...
-
Dispute Chargeback- Noida
3 weeks ago
uttar pradesh, India Genpact Full timeMinimum qualifications• Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry• Keen attention to detail & risk identification• Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA• Working...
-
Dispute Chargeback- Noida
2 months ago
uttar pradesh, India Genpact Full timeMinimum qualifications• Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry• Keen attention to detail & risk identification• Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA• Working...
-
Process Developer
1 month ago
uttar pradesh, India Genpact Full timeGreetings from Genpact!With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.Inviting applications for the...
-
Customer Support Specialist
3 weeks ago
uttar pradesh, India Genpact Full timeWe are hiring for the role of Process Associate/ Process Developer -Voice rolesResponsibilities:-Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:Use available information and tools to validate identity of the caller to safeguard Member information.Initiate effective and timely written communication with...
-
Assistant Manager- OTC Collections
2 months ago
uttar pradesh, India Genpact Full timeWe are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application...
-
Order Management- Management Trainee
3 weeks ago
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Order Management- Management Trainee
1 month ago
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Hiring For OTC Deductions- Assistant Manager
3 weeks ago
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Hiring For OTC Deductions- Assistant Manager
1 month ago
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Plant Human Resources Manager
4 days ago
uttar pradesh, India AVRO INDIA LIMITED Full timeWe are looking for Plant Human Resource Manager from manufacturing background to manage , scale operations and look after recruitment, compliance etc.Oversee all necessary paperwork, employee communications, benefits maintenance, leave tracking, management reports, workers compensation claims, and return to work programs is completedComplete initial...
-
E-commerce Executive
2 weeks ago
Taj Ganj, Agra, Uttar Pradesh, India YCE Digital Private Limited Full timeWe are seeking a highly motivated and detail-oriented individual to join our Claims Department as an Ecommerce Executive. In this role, you will be responsible for managing return orders & raising claims on marketplaces such as Amazon, Flipkart, Myntra, Snapdeal, Ajio etc. **Responsibilities**: Investigate and raise claim/disputes for undelivered, damaged...
-
Engineering Specialist
2 months ago
uttar pradesh, India Birlasoft Full timeAbout the Job: We are seeking a highly motivated and experienced SIEM SME to join our security team. In this role, you will play a pivotal role in strengthening our organization's security posture by implementing and managing a SIEM solution. You will be responsible for the entire SIEM lifecycle, from initial selection and configuration to ongoing...
-
Chat Support Executive
2 weeks ago
Lucknow, Uttar Pradesh, India Click Retina Full timeTo be considered for this role, you should have good communication & writing skills, they’re patient, empathetic, and passionately communicative. - Problem-solving also comes naturally to technical support specialists. - They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve...
