Software Development Engineer

Job Summary: We are seeking a highly motivated SDE 1 with solid experience in .NET and a passion for supporting and improving existing software platforms. In this role, you will work on stabilizing our current monolithic SaaS platform while addressing critical customer-facing issues, monitoring backend performance, and enhancing features as needed. Over time, you will also be involved in migrating to a new platform and expanding your skill set to include new technologies such as Python and modern tech stacks. Key Responsibilities: Platform Stabilization:  Focus on stabilizing and maintaining the existing monolithic SaaS platform, ensuring high availability, reliability, and performance. Customer-Facing Bug Fixes: Address and resolve P0/P1 (critical and high-priority) bugs reported by customers in a timely and efficient manner. Exception Handling & Monitoring: Monitor system alarms and logs, proactively identifying backend exceptions and taking corrective actions to resolve issues. Minor Enhancements:  Address minor feature enhancements and improvements based on customer feedback or internal requirements. Platform Migration Support: Assist in the gradual migration of the platform from monolithic architecture to a more scalable, modern platform. Adaptation to New Tech: Over time, expand your skill set to include Python and contribute to development on new technologies and platforms being adopted by the company. Collaboration: Work closely with other developers, QA engineers, and product managers across geographical locations to ensure smooth deployment of fixes and features. Troubleshooting & Debugging: Investigate and troubleshoot complex issues across the platform, from frontend to backend, and ensure optimal resolution. Qualifications & Required Skills: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. Experience: 2-4 years of professional experience in software development. Strong proficiency in .NET technologies (C#, ASP.NET, etc.). Knowledge of frontend web technologies: JavaScript, HTML, CSS. Experience with modern JavaScript frameworks: React and/or Angular. Familiarity with MongoDB or NoSQL databases. Experience with MS SQL Server and relational database design/queries. Hands-on troubleshooting with IIS (Internet Information Services) to resolve hosting and performance issues. Exposure to cloud platforms (Azure/AWS/GCP) is a plus. Python knowledge or willingness to learn over time. Understanding of monitoring tools and logging (e.g., Datadog, ELK stack, etc.) is a plus. Problem-Solving & Debugging: Strong ability to debug and troubleshoot complex issues across different layers (front-end, back-end, database). Adaptability & Learning : Willingness and eagerness to learn and adapt to new technologies over time, including Python and other modern stacks. Teamwork & Communication: Excellent verbal and written communication skills, with the ability to work effectively in a collaborative environment. Attention to Detail: Ability to focus on quality and thoroughness, ensuring customer-facing issues are resolved with minimal disruption. Preferred Must be open to work in US hours. Other Skills: Experience with microservices architecture is a plus. Familiarity with containerization (e.g., Docker) or orchestration tools (e.g., Kubernetes) is a plus. Exposure to CI/CD tools like Jenkins, GitLab CI, or similar is beneficial. Knowledge of DevOps practices or cloud-native development is an advantage. What We Offer: Growth Opportunity: Opportunity to expand your skillset, including learning Python and working on modern tech stacks in future projects. Learning Environment:  Access to continuous learning through online resources, mentoring, and hands-on project work. Collaborative Culture:  Be a part of a supportive, inclusive, and diverse team where your contributions are valued. Health & Wellness Benefits: Comprehensive healthcare coverage and wellness programs.