Quality Assurance
2 months ago
This role will require you to:
Champion opportunities to consistently improve the experience
Create standards in accordance with industry and customer expectations
Monitor and motivate customer experience & sales managers through conversations
Drive business goals & strategies to pave the way for outstanding customer experience
Identity & analyze the pulse of the customer through internal & external review channels and proactively initiate improvements
Coordinates & facilitates calibrations with the teams to improve the customer journey
Identify & resolve process gaps in collaboration with support teams
Identify training needs & plan sessions for upskilling
Create, manage & report product/process assessments to improve knowledge
Work & collaborate on departmental & organizational projects
Build & drive a culture of problem solving and innovation
Qualifications :
12-15 years of quality control & management experience
8-10 years retail & online jewelry brands, luxury/auto brands & international banking/financial HNI experience
Lean- six sigma /Quality management certification will be preferred
Jewelry education/certification will be preferred
Graduation/Masters/PGDM/Business school in any field
Skills & Competencies:
Monitoring skills with an eye for detail in quality
Coach and a natural motivator
Emotional Intelligence
Data gathering, analysis, and reporting
Analytical thinking & problem solving
Cross-functional working & stakeholder management
Project management & process improvement
People engagement & team building
Think big and innovate
Other Details
Keywords : . Industry : Internet/Ecommerce Employement Type : PERMANENT
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