Pega application/devops support engineer

About the Role We’re seeking a dynamic, client-focused Pega Application & Dev Ops Support Engineer to join our global ITSM operations team. This critical role ensures the stability, performance, and seamless deployment of enterprise applications built on the Pega platform. You’ll serve as a technical bridge between clients and internal teams, ensuring rapid incident resolution, smooth delivery, and continuous improvement of mission-critical systems. Expect to work directly with international clients in high-pressure, fast-paced environments as part of a 24×7 global support rotation that keeps systems reliable, compliant, and secure. Key Responsibilities ???? Application Support & Maintenance • Incident & Problem Management: Deliver L2/L3 technical support for Pega applications across production, UAT, and development environments. Ensure SLA adherence, proactive communication, and timely resolution. • Performance Monitoring & Optimization: Use Pega PDC or similar tools to monitor system health, perform Root Cause Analysis (RCA), and collaborate with developers to implement long-term fixes. • System Maintenance: Troubleshoot complex application, integration, and database issues (Postgre SQL, Oracle, MSSQL), including query optimization and tuning. • Documentation & Compliance: Maintain detailed SOPs, RCA reports, and technical documentation ⚙️ Dev Ops & Modern Infrastructure • CI/CD Pipeline Management: Manage and optimize pipelines using Git Lab, Jenkins, or Azure Dev Ops, tailored for containerized Pega deployments. • Containerization & Orchestration: Support Pega Infinity applications in Docker/Kubernetes (AKS, EKS, GKE) environments. • Infrastructure Management: Configure and maintain Tomcat, Web Logic, Web Sphere servers, integrate Apache / Nginx web layers, and support AWS, Azure, GCP cloud platforms. • Automation: Build and maintain scripts (Bash, Python, YAML) for deployment, upgrades, and routine operations to minimize downtime. • System Upgrades & Patching: Plan and execute Pega platform upgrades and migrations, leveraging container strategies for zero-downtime delivery. • Code Management & Deployment: Manage version control (Git) and handle RAP deployments across multiple environments. • Collaboration: Work closely with Service Desk, NOC/SOC, and Compliance teams to maintain SLA and security commitments. Required Skills & Experience ???? Technical Foundation • Experience: 2+ years in Pega Application Support and Dev Ops operations. • Pega Expertise: Strong understanding of Pega Infinity, case management, performance tuning, and system administration. (Pega Certifications - CSA, CSSA - are a plus) • Dev Ops Tools: Hands-on experience with Git Lab, Jenkins, Azure Dev Ops. • Cloud & Containerization: Proficiency in Docker, Kubernetes, and cloud-native deployments. • Infrastructure: Experience with Tomcat, Web Logic, Apache, Nginx, Linux/Windows Admin, and monitoring tools. • Database: Strong SQL skills and RDBMS troubleshooting (Postgre SQL, Oracle, MSSQL). • Scripting: Automation skills using Bash, Python, or YAML. ???? Soft Skills & Work Environment • Client Engagement: Excellent English communication skills; ability to translate technical topics for non-technical clients. • Adaptability: Thrives in fast-paced, multi-tasking, high-pressure environments. • Availability: Committed to a 24×7 rotational shift schedule, including weekends and holidays. Why Join Us • Global exposure to leading Pega deployments across industries. • Collaborative environment with Dev Ops, Compliance, and Security teams. • Continuous learning through hands-on cloud and automation projects. • Opportunity to advance toward Dev Ops Engineer or Pega Architect career tracks. (Client-Facing | 24×7 Rotational Shifts) ???? Location: Hybrid / Hyderabad