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Incident Manager | 6 to 9 years | Mumbai, Pune
3 days ago
Proven experience in incident management within an IT service management frameworkFamiliarity with incident management tools and systems e g ServiceNow Jira etcStrong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident ManagementLead and coordinate the response to IT incidents ensuring that the appropriate resources are engaged to resolve issues promptlyImplement incident resolution procedures to restore services within agreed upon service level agreements SLAsEstablish and maintain a classification system for incidents based on impact and urgencyPrioritize incidents according to their business impact and criticalityCommunicate incident status updates and resolutions to relevant stakeholders including end users management and support teamsAct as the primary point of contact for incident related communicationsImplement escalation procedures to ensure that incidents are appropriately escalated based on severity and SLA breachesCollaborate with support teams and management to expedite incident resolution
Primary Skills
Incident managerITIL Certified Service now tool
Secondary Skills
An effective communicator with excellent interpersonal analytical and client servicing abilities
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incident management| 6 to 9 years
1 week ago
Bengaluru, Karnataka, India Capgemini Full timeJob Description The Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction This role requires a strong understanding of service management principles excellent communication skills and the...
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Incident Manager | 6 to 9 years | Mumbai, Pune
2 weeks ago
Bengaluru, India Capgemini Full timeJob DescriptionProven experience in incident management within an IT service management frameworkFamiliarity with incident management tools and systems e g ServiceNow Jira etcStrong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident ManagementLead and coordinate the response to IT incidents...
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Incident Manager | 6 to 9 years | Mumbai, Pune
7 hours ago
Bengaluru, India Capgemini Full timeJob Description Proven experience in incident management within an IT service management framework Familiarity with incident management tools and systems e g ServiceNow Jira etc Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management Lead and coordinate the...
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Incident Manager | 6 to 9 years | Mumbai, Pune
1 month ago
Bengaluru, India Capgemini Full timeJob DescriptionProven experience in incident management within an IT service management framework Familiarity with incident management tools and systems e g ServiceNow Jira etc Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management Lead and coordinate the response to IT...
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Incident Manager | 6 to 9 years | Mumbai, Pune
1 month ago
Bengaluru, India Capgemini Full timeJob Description Proven experience in incident management within an IT service management framework Familiarity with incident management tools and systems e g ServiceNow Jira etc Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management Lead and coordinate the...
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SAP Cfin 6 to 9 Years Bengaluru
2 months ago
Bengaluru, India Capgemini Full timeShould have 6 to 9 years of experience in SAP CFIN.Delivery of entire CFIN offerings to the client within the capacity of Team Lead. - Stream Lead Interacting with customers. - Understanding the requirements proposing solutions, methodology. - Managing and Leading a team of resources to deliver the solutions within the stipulated timelines quality...
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Nagios Administrator 6 to 9 Years Mumbai, Pune
2 weeks ago
Bengaluru, India Capgemini Full timeMinimum 3+ years in Enabling clustering across Nagios instance through Linux heartbeat cluster - Clustering and High availability management along with Virtualization solutions - Perform installation, implementation, customization, operation, recovery and performance tuning **Primary Skills**: - Proficient in installation and configuration of NagiosXI...
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Nagios Administrator 6 to 9 Years Mumbai, Pune
2 months ago
Bengaluru, India Capgemini Full timeMinimum 3+ years in Enabling clustering across Nagios instance through Linux heartbeat cluster - Clustering and High availability management along with Virtualization solutions - Perform installation, implementation, customization, operation, recovery and performance tuning **Primary Skills**: - Proficient in installation and configuration of NagiosXI...
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Workday Reporting | 6 to 9 Years | Bengaluru
2 weeks ago
Bengaluru, India Capgemini Full timeJob DescriptionSeeking a Workday Report Writer Consultant with 6-9 years of relevant experienceWorkday CertifiedExpert in the design build test maintenance enhancement and creation of dashboard and reports including management of review UAT and signoff process with functional teamsThe ideal candidate is proficient in Workday Reporting Advance Matrix and...
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Workday Reporting 6 to 9 Years Bengaluru
2 weeks ago
Bengaluru, Karnataka, India Capgemini Full time**Job Description**: - **Seeking a Workday Report Writer Consultant with 6-9 years of relevant experience**: - **Workday Certified**: - **Expert in the design build test maintenance enhancement and creation of dashboard and reports including management of review UAT and signoff process with functional teams**: **Primary Skill**: - **Seeking a Workday...
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Workday Reporting | 6 to 9 Years | Bengaluru
8 hours ago
Bengaluru, India Capgemini Full timeJob DescriptionSeeking a Workday Report Writer Consultant with 6-9 years of relevant experience Workday CertifiedExpert in the design build test maintenance enhancement and creation of dashboard and reports including management of review UAT and signoff process with functional teams The ideal candidate is proficient in Workday Reporting Advance Matrix and...
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Workday Reporting | 6 to 9 Years | Bengaluru
2 weeks ago
Bengaluru, India Capgemini Full timeJob Description Seeking a Workday Report Writer Consultant with 6-9 years of relevant experience Workday Certified Expert in the design build test maintenance enhancement and creation of dashboard and reports including management of review UAT and signoff process with functional teams The ideal candidate is proficient in Workday Reporting...
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Incident Manager
3 days ago
Bengaluru, India BETSOL Full timeDescriptionThe desired candidate should be able follow up on all client issues to identify any incidents and follow upwith the respective resolution groups and have the issues investigated and fixed immediately. Candidateshould be well versed with the RCA (Root Cause Analysis) process and should be comfortable reachingout to different departments to gather...
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SAP Sf LMS 6 to 9 Years Mumbai
3 weeks ago
Bengaluru, India Capgemini Full timeSuccessFactors LMS PMGM Resource should have at least 3 years of experience with good communication and Client handling - Experience in below areas of Successfactors LMS Learning management system - Experience in PMGM Performance Management Goals Management will be an added advantage **Primary Skills**: - SAP SF LMS 6 - 9 years of experience **Secondary...
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IT Procurement Buyer 6 to 9 Years Mumbai
4 weeks ago
Bengaluru, India Capgemini Full timeJob Description - Considerable knowledge of purchasing practices including best verses lowest price quote, closed bid process, total cost of purchase, cost savings of purchases. - Good knowledge of competitive vendor base across all IT Hardware / Software categories across APAC - Market knowledge on IT Sourcing. - Process orientation person and aligning to...
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Oracle Retail Rms 6 to 9 Years Bengaluru
3 weeks ago
Bengaluru, India Capgemini Full timeProvides technical assistance and support for queries and issues raised by the business and other IT functions related to RMS suite of solutions in production. - Leads in RCA sessions to ensure quick resolution of tickets or that tickets are routed to other support teams correctly Addresses and resolves incidents carrying out basic diagnostics identifying...
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Bengaluru, India Capgemini Full timeJob DescriptionApproved work locations : Pune, Mumbai, Kolkata, Bangalore and Hyderabad.Windows Active Directory Administration -In depth knowledge in Active Directory R2,and R2, , .In depth knowledge in DNS, DHCP and file services.Good knowledge on backup and recovery and Server Patching process.Hand on experience on DNS with knowledge about different DNS...
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Incident Manager
1 month ago
Bengaluru, India BETSOL Full timeDescription The desired candidate should be able follow up on all client issues to identify any incidents and follow up with the respective resolution groups and have the issues investigated and fixed immediately. Candidate should be well versed with the RCA (Root Cause Analysis) process and should be comfortable reaching out to different departments...
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Incident Manager
3 weeks ago
Bengaluru, India BETSOL Full timeDescription The desired candidate should be able follow up on all client issues to identify any incidents and follow up with the respective resolution groups and have the issues investigated and fixed immediately. Candidate should be well versed with the RCA (Root Cause Analysis) process and should be comfortable reaching out to different departments...
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Major Incident Manager
1 week ago
Bengaluru, Karnataka, India RapidBraiins Full timeKey Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description : Act as focal point for all severity 1 and business impacting major incidents reported Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process Managing...