IT Support

Company Overview Sitics Logistic Solutions Pvt Ltd is a prominent player in the logistics industry, aiming to become a fully integrated service provider. Headquartered in Palakkad, with a workforce of employees, the company strives to deliver effective, efficient, and innovative logistics solutions to partners worldwide. For more details, visit our website . Job Overview We are seeking a Junior IT Support professional based in Madurai. This is a full-time position requiring 1 to 3 years of relevant experience. The ideal candidate will contribute to maintaining and improving IT infrastructure, with a focus on hardware networking, laptop and desktop configuration, and CCTV systems. Qualifications and Skills Proficiency in hardware networking (Mandatory skill) to ensure seamless connectivity and troubleshoot network-related issues efficiently. Experience in configuring laptops and desktops (Mandatory skill), providing quick and effective solutions to end-users. Expertise in managing and maintaining CCTV systems (Mandatory skill) to ensure security and operational efficiency. Familiarity with scanners, able to install and maintain to ensure optimal performance in day-to-day operations. Knowledge of printers and their maintenance to handle print-related issues and ensure productivity. Understanding of biometric systems, ensuring proper installation, configuration, and troubleshooting. Ability to diagnose and resolve technical issues promptly to minimize downtime and maintain business continuity. Strong communication skills to effectively interact with team members and vendors for successful IT operations. Roles and Responsibilities Manage and maintain IT infrastructure, including hardware networking, laptop/desktop configurations, and CCTV systems. Troubleshoot and resolve hardware and software issues to ensure smooth IT operations and minimal service disruption. Install and configure scanners, printers, and biometrics, ensuring seamless functionality and user support. Provide technical support to end-users, resolving inquiries and issues in a timely and efficient manner. Collaborate with team members to improve system functionality and streamline IT processes. Maintain documentation and reports on IT activities to ensure transparency and accountability. Stay up-to-date with emerging technologies and industry trends to continuously enhance IT service delivery. Support the IT team in various projects, contributing to the overall success and growth of the company.