Technical Content Strategist

Job Summary

We are seeking a skilled and motivated Technical Content Strategist to join our team. In this role, you will be responsible for developing, managing, and executing a content strategy that communicates complex technical concepts to diverse audiences. You will work closely with our development, product, and marketing teams to create high-quality content that aligns with our brand voice and goals.

Compensation:

The compensation will depend upon the experience and caliber you possess.

Department:

Marketing

Industry:

Information Technology

Qualifications:

• Bachelor's degree in a relevant field (e.g., English Honours, Literature, Computer Science, Engineering) or equivalent experience is preferable.
• Prior experience in technical content creation, content strategy, or technical writing: ideally
  2+ years.
• Familiarity with Agile methodologies and working in a Scrum environment.
• Experience with writing about Salesforce technologies, platforms, or implementations is a plus.
• Familiarity with product documentation

Key Responsibilities

:

• Develop a content strategy and roadmap for technical documentation, whitepapers, case studies, blogs, API docs, knowledge base, etc.
• Collaborate with engineers, product managers, and marketing teams to gather input and ensure technical accuracy.
• Write, edit, and maintain content: technical articles, tutorials, developer guides, architecture overviews, release notes, system documentation.
• Audit existing technical content; identify gaps and update outdated material.
• Ensure all content is optimized for SEO, discoverability, readability, and user experience.
• Strong understanding of LLMs and Machine Learning, with the ability to optimize content for visibility across AI-driven platforms such as ChatGPT, Gemini, and other emerging AI search engines.
• Use metrics and analytics to measure content performance (traffic, engagement, feedback)
• Create templates and guidelines to ensure consistent structure, style, tone, and formatting.
• Coordinate content review cycles, manage version control, and enforce content standards.
• Stay up to date with industry trends, relevant tools, and best practices in technical writing, content strategy, and developer experience.
• Conduct regular content audits to identify gaps and opportunities, and analyze content performance using data to drive recommendations for improvement.

Key Skills Required:

• Exceptional written and verbal communication skills; clarity and attention to detail.
• Ability to understand complex technical topics (cloud, architectures, APIs, software development life cycles) and convey them to both technical and non‑technical audiences.
• Strong content planning and structuring skills.
• Experience with tools such as Content Management Systems (WordPress, static site generators, etc.), version control (Git), markup languages (Markdown, etc.), documentation tools (Confluence, ReadTheDocs, etc.).
• Basic understanding of SEO practices for technical content.
• Analytical mindset: ability to use data (traffic, feedback, content gaps) to guide content decisions.
• Time management and organizational skills; ability to manage multiple content streams/projects.
• Ability to work collaboratively with cross‑functional teams and take ownership of content initiatives.

Benefits and Perks:

• 5 Days working
• Flexible working hours
• Leadership opportunities, irrespective of the number of years you have worked & your educational backgrounds
• Exposure, training & mentorship of in-demand skill set
• Transparent and open culture
• Cool Infrastructure with Gaming Zone, Breakout Spaces and Pantry
• Encashment of leaves
• Opportunity to work with industry experts
• No Dress code
• Paid Leaves
• Maternity / Paternity Leaves
• Health Insurance

About Cyntexa

We are a leading cloud service provider at the forefront of cutting-edge technologies. With a dedicated team of over 400+ experts, we specialize in delivering top-notch solutions across a spectrum of platforms, including
Salesforce, Google Cloud, AWS, ServiceNow, and Azure.

In the domain of Salesforce, we proudly stand as a trusted Summit Consulting Partner, showcasing our commitment to excellence and innovation. We grew from a team of 5 to more than 400+ in just 7 years.

What made that happen? Every individual's sheer passion for learning and growing.

Our skilled professionals bring a wealth of knowledge across various Salesforce clouds, from Sales to Service and beyond. We thrive on transforming challenges into opportunities, where clouds aren't barriers, but gateways to unlimited possibilities.

At Cyntexa, our passion goes beyond tech – we're architects of business value. Our mission is to empower organizations with strategically tailored solutions beyond conventional cloud services that drive the business forward.

We help other organizations by providing value to them and helping them grow their business exponentially. We have worked with different industries such as health care, real estate, hospitality, compliance, etc.

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