Senior Quality Assurance Manager

2 months ago


Gurgaon, India Teleperformance Full time
Key Roles & Responsibilities:

Ensure Quality Function/ Business are run effectively and efficiently to meet the Service Level Agreement and TargetsResponsible for staff development, staff planning to meet service requirements and involvement in recruitment process as necessaryProviding regular performance feedback and giving frequent formal and informal coaching sessions for a better productivityProviding timely feedback/Update to Management regarding performance of the process and improvement areasTaking initiatives to streamline processes and focus areasWould be accountable for Performance / Client Management / People ManagementManage the attrition and shrinkage for the quality team at the process level

Preference:

Prior experience in Digital Marketing, Sales, International client servicingB2B sales experience in voice for NA marketProcess improvement drive organization/process level quality improvement initiativesContinuous focus on process SLA’s

Educational Qualification : Graduated from a recognized university

Complete work from office jobThe candidate should be comfortable with rotational shifts



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