Customer Services

1 day ago

Goregaon, India Kotak Life Insurance Full time

Hello,

Greeting from Kotak Life Insurance

Location - Goregaon

Job Role - Customer Service

Contact Person - Sangita Mandal

Interested candidate can mail their resume at "kli.sangita-"

KEY RESPOCIBILITY:

  • Make Outbound call to customers to revive the Insurance policy by convincing the customer to pay the outstanding premium
  • Should maintain a Professional behavior with the customer throughout the Revival calling process.
  • Good communication skills
  • Should have convincing skills.
  • Give complete and correct information on all the product purchased by the customer if asked by the customer
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Meet targets on Revival business, productivity and Quality.
  • Ensure customer delight and consistent service experience, including success receipt of customer premium payment
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
  • Should be flexible in working as per business requirement.

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