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It Support Analyst

2 months ago

Uncha Samana, India Genpact Full time
Consultant- IT SupportLocation: NoidaExperience: 3-5 yearsImmediate joiners preferred. Please do apply here or share resume to with Sub of "IT Support" along with Notice PeriodResponsibilities Providing Level 2 support to IT Service for Windows Client (Win 7 & 10) / Mac OS (JMF Enrolment) and SCCMAll administrative activities associated with Windows ClientRecommended to have knowledge with Cisco and Polycom Technologies like Polycom HDX 7000 and HDX 8000. Cisco Sx10, Sx20, Sx80’s and Cisco Starter Kit’s.Logging and processing support callsInstalling and configuring computer hardware, software, systems, networks, printers and scannersPlanning and undertaking scheduled maintenance upgradesSetting up accounts for staff, ensuring that they know how to log inSolving password problemsTalking to clients and computer users to determine the nature of any problems they encounterResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faults repairing equipment and replacing partsProvides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teamsMaintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's) Qualifications we seek in you Bachelor’s degree in computer science, Engineering, or a related field. Relevant professional experience in a similar role or with related technologies. Strong problem-solving skills and ability to work collaboratively within a team environment Preferred Qualifications/ Skills A+ Certification or equivalent work experience.MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.Post-secondary education in Technology or equivalent experienceITIL Certification is MandatoryExperience in effectively communicating and presenting technical concepts to management, peer group and staffExperience troubleshooting Windows 10/ Mac OS, Office Suite, Internet Explorer, VPN/network connectivityAbility to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resourcesBasic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administrationLifting/moving equipment is requiredFocuses on excellent customer service and needs of the entire user communityStrong communication skillsDisplays self-starting attitude, resourcefulness and professionalismReliable and cooperative team player;

displays consideration and respect for othersDisplays tact, patience and the ability to handle stressful situationsDemonstrates competence and character that inspires trustCommunicates effectively with the management groups and technical staffAble to work independently, exercising sound judgment and initiativeDemonstrates strong ability to identify, analyze and solve problemsAble to respect all information as personal and confidentialFocuses on continuous learning to further IT knowledge and career developmentAbility to work independently as well as in a team environmentMeticulous attention to detailAbility to meet deadlinesAbility to follow established procedures/standardsExcellent oral and written English, clear communication