Senior Project Delivery Manager – IT Infrastructure

ocation:
Mysore (Work from Office)

Experience:
8–12 years

Employment Type:
Full-time

About the Role

:We are seeking a seasoned
Senior Project Delivery Manage
r to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project management expertise, ensuring seamless service delivery, operational excellence, and high client satisfaction. The role requires flexibility in working hours and shifts to meet business and client demands

**.

Key Responsibilitie**

s:Operations Managemen

• t:Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolutio
• n.Develop, implement, and improv
  e Standard Operating Procedures (SOP
  s) to enhance efficiency and service qualit
• y.Monitor and report o
  n Key Performance Indicators (KPI
  s) to ensure compliance wit
  h Service Level Agreements (SLA
  s
• ).Manage and mentor support teams; provide guidance, training, and conduct performance evaluation
• s.Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfactio
• n.Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service deliver

**y.

Project Manageme**

• nt:Plan, execute, and deliv
  er implementation and transformation proje
  cts, ensuring adherence to timelines, budgets, and sco
• pe.Develop detail
  ed project pl
  ans with milestones, risk assessments, and resource allocati
• on.Engage with clients, stakeholders, and senior management regarding project progress, risks, and issu
• es.Facilita
  te project governance meeti
  ngs such as kick-offs, weekly status reviews, and post-implementation revie
• ws.Ensure complete and accura
  te project documentat
  ion for compliance and audi
• ts.Dri
  ve continuous improvement initiati
  ves to enhance project delivery and operational framewor

**ks.

Qualifications & Experie**

• nce:Bachelor's de
  gree in Information Technology, Computer Science, or related field (Master's preferr
• ed).8+ years of experi
  ence in IT Infrastructure Operations and Project Delivery roles, with at le
  ast 3–5 years in a managerial
  r
• ole.Proven track record of managing IT production support and deliver
  ing Managed Services proj
  ects successfu
• lly.Strong knowledge
  of ITIL proce
  sses, production support frameworks, and DC (Data Center) operati
• ons.Hands-on experience w
  ith Project Management methodolo
  gies (Agile, Scrum, Waterfall) and tools (MS Project, JIRA, ServiceNow, et
• c.).PMP / PRINCE2 / ITIL certificat
  ions are highly desira
• ble.Flexibility to work in shifts and extended h
  ours as per business ne

**eds.

Key Competen**

• cies:Techn
  ical: Strong understanding of IT Infrastructure (Networks, Servers, Microsoft products), ITIL-based tools; exposur
  e to Cloud platforms (AWS/A
  zure) is an advan
• tage.Leader
  ship: Proven ability to lead and motivate teams, manage performance, and foster accountabi
• lity.Problem-Sol
  ving: Strong analytical and troubleshooting abilities; adept at resolving escalations efficie
• ntly.Communica
  tion: Excellent verbal and written communication for effective client and internal interact
• ions.Customer F
  ocus: Demonstrated commitment to delivering exceptional client experie
• nces.Time Manage
  ment: Ability to manage multiple priorities in a dynamic environ

**ment.

Work Mode & Sch**

• edule:Loc
  ation: Mysore (Work from Office
• – WFO)
  Shift: Flexible with timings and work shifts, including extended hours when req

uired.