Customer Service Specialist
3 weeks ago
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Specialist, you will play a crucial role as the interface between our valued customers and our business value chain partners.
Join us in contributing to the success of Dow by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners.
Your job will be responsible of entering customer orders in an end-to-end work processes and systems. You will be responsible of maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc.) to meet process and functional objectives.
You are a self-motivated person with ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills.
Responsibilities
Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions. Maintain service levels according to business prioritization. Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.Qualifications
Required a bachelor’s degree. 3 years to 6 years of working experience in similar rolesPreferred Skills
Problem solving and communication skills Costumer Service and business process acumenAdditional notes
The ability to accommodate a flexible schedule aligned with international time zones is essentialBenefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. Become a Dow shareholder through various employee stock programs. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Global Paid Time Off (PTO) policies:Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.
-
Customer Service
4 days ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service
1 month ago
Mumbai, India Tech Mahindra business service Full timeCUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹10,898.10 - ₹37,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...
-
Customer Service
4 weeks ago
Mumbai, India Tech Mahindra business service Full timeCUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹19,000.00 - ₹40,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...
-
Customer Service Associate
2 months ago
Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till Sunday 9....
-
Customer Service Representative
3 days ago
Mumbai, India Talent Source Full time**Responsibilities**: - Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as...
-
Customer Service Representative
14 hours ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills US Process Customer Service HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided Work From Office Only Monthly Incentives **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...
-
Customer Service Representative
4 days ago
Mumbai, India Akashichem Pvt Ltd Full timeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Specialist. In this role, you will play a crucial role in ensuring the smooth import of materials, tax invoicing, and stock maintenance for our company. **Responsibilities**: - Overseeing the import of materials, including coordination with suppliers, customs,...
-
Training Professional, Customer Service
1 month ago
Mumbai, India Accurate Background Full timeWhen you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. The Training Specialist is a member of the Quality...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹27,000.00 per...
-
Bpo Customer Service Navi Mumbai
5 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹25,000.00 - ₹35,000.00 per...
-
Customer Service Specialist
5 days ago
Mumbai, Maharashtra, India eBay Full timeResponsibilities· Handle day to day reactive issues with customers email and chat channel.· Outreach could be phone. · Complete assigned tasks and responsibilities in a timely and efficient manner· Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.· Meet and exceed...
-
IT Service Delivery Specialist
4 weeks ago
Mumbai, Maharashtra, India Team Computers Pvt Ltd Full timeApply for IT Service Delivery Specialist, Career Progress Consultants in Mumbai ,Delhi ,Delhi/ NCR for 3 - 5 Year of Experience on
-
Bpo Customer Service Navi Mumbai
5 days ago
Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...
-
Customer Service Associate
1 month ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeInternational voice process 24/7 rotational shift 2 rotational week off Handling inbound calls To solve the queries of US customers Salary - 15k upto 30k in-hand + incentives 2750+ travelling allowance of 3500 Rs **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident...
-
Customer Service
1 month ago
Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeHSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...
-
Customer Service
1 month ago
Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeHSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...
-
Customer Support
2 weeks ago
Mumbai, India Provakil Full time**Company** Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts,...
-
Service Quality Specialist
5 days ago
mumbai, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Service Quality Specialist
5 days ago
Mumbai, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Service Quality Specialist
5 days ago
Mumbai, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
