Manager – Data Analytics

3 weeks ago

Gurgaon, India TP Full time

Hiring: Manager – Data AnalyticsLocation: Gurugram | Experience: 5 + yearsWe’re looking for a Manager – Analytics (Technical) to lead strategic programs, drive data-backed decision-making, and elevate performance across our Partner Oversight Program.Key ResponsibilitiesProgram Leadership & Strategy- Own the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas.- Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals.- Communicate roadmap status and manage shifting priorities effectively.Analytics & Insight Generation- Design and deliver key performance goals using quantitative and qualitative approaches.- Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders.- Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions.Technical & Analytical Expertise- Conduct data exploration, hypothesis testing, and statistical analysis.- Design KPIs, build dashboards (Power BI/Tableau), manage SQL databases, and perform advanced analytics using Python.- Support predictive analytics and machine learning initiatives (good to have).Leadership & Collaboration- Lead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards.- Drive continuous improvement and cross-functional alignment.Performance ExpectationsDaily- Conduct status check-ins to assess operational health, anomalies, and compliance flags.- Review system security and performance risks and escalate critical issues.- Ensure dispute management processes are followed with timely corrective action.Weekly- Inspect quality metrics, KPI trends, and compliance updates.- Hold weekly staff meetings to review performance and key findings.- Identify high-priority risks and wins for stakeholder governance discussions.- Review alignment between technical and business teams.Monthly- Create high-level summaries for senior management (quality metrics, risks, compliance).- Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets.- Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates.Quarterly- Review quarterly roadmap and business initiatives.- Create and deliver a comprehensive QBR deck.- Align with transformation teams on strategic direction and cross-functional initiatives.- Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices.Skills & ToolsSQL | Python | Power BI/Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management

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