Front Office Manager

2 weeks ago


jaipur, India AccorHotel Full time
Job Description
  • To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
  • To assist in ensuring that front office department is managed successfully as independent profit center.
  •  To monitor all costs and recommend measures to control them.  To establish an integrated cost management plan through product lining, minimal inventories.
  • To ensure that the Department Operational Budget is strictly adhered to.
  • To assist in preparing monthly forecasts and schedule resources accordingly.
  • To assign responsibilities to subordinates and to check their performance daily.
  • To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
  • To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
  • To be responsible in the implementation of Accor audit system.
  • To maintain a logbook of all guest and staff incident reports and submit reports to the management.
  • To monitor service and rooms standards in all places of work.
  • To work with the respective Department Heads to take corrective action where necessary.
  • To be always available and visible during peak periods.
  • To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.

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