Demand Manager
1 week ago
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Demand Manager
Principal responsibilities
The successful candidate will be responsible for the following
Work with stakeholders across management companies (mancos) in UK, Luxembourg, Guernsey, France, Hong Kong, Singapore and US. Participate in driving demand related discussions related to new business like opening Dublin & UAE Branch and assist in prioritizing those deliverables across GFS teams Support the transition of activities from onshore to offshore and setting up new activities and assurance processes offshore Create a roadmap for delivering efficient and consistent processes across the management companies Liaise with GFS Offshore and onshore teams to identify automation opportunities and leverage internal resources to deliver automated solutions Create and maintain a comprehensive project documentation , templates, Project documents, governance documents. Process analysis and optimization: Conduct thorough analysis of existing fund services processes, identify opportunities for efficiency gains, standardization and automation Risk assessment and mitigation: Identify potential risks associated with offshoring initiatives such as regulatory compliance, operational disruptions and develop strategies to mitigate these effectively. Quality assurance: Establish robust quality assurance mechanisms and performance metrics to monitor the effectiveness and efficiency of offshore operations to ensue service delivery standards are met Continuous improvement Drive a culture of continuous improvement by analyzing performance data and implementing enhancements to optimize offshore operations Requirements At least 10 years of core Project and program management experience in financial institutions Proven experience of managing complex projects within the financial industry with specific expertise in offshoring initiatives Excellent communication, negotiation and interpersonal skills with the ability to collaborate with diverse stakeholders across geographies and organizational levels Proven track record of successfully driving change and delivering results in fast paced environment Proficiency in project management tools and methodologies as well as Microsoft suite and collaboration platforms Sound understanding of Funds and ability to leverage data as a tool to solve problems Hands on Experience with JIRA and other tools pertaining to agile methodology Excellent written skills, with the ability to condense multiple inputs into written requirements Good written and verbal communication for stakeholder and vendor interaction Strong Analytical/problem solving skills-
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