Current jobs related to Quality Assurance Analyst - delhi - Vemploy Recruitment Consulting

  • Senior Quality Assurance Analyst

    4 weeks ago

    Delhi, India OZiva Full time

    We at OZiva are looking for a Quality Assurance Analyst in our R&D Team.Job Responsibilities -Coordinating with third party manufacturing site for quality complianceTesting and compliance of Ayush and FSSAI products for new productsGeneral documentation like specifications/COA/STPLab SOPs preparation and reviewShelf life studies of nutra and PCD...

  • Product Analyst

    2 weeks ago

    Delhi, India Flexi Analyst Full time

    Company Description Flexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts. Role Description This is a full-time remote role...

  • Product Analyst

    2 weeks ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts.Role DescriptionThis is a full-time remote role for a...

  • Data Analyst

    1 month ago

    Delhi, India Flexi Analyst Full time

    Company Description Flexi Analyst is a team of Business-Quality-Data & Content Analysts aiming to make life easy. With the leadership team having experience in top companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the world's largest community of Analysts. The company's primary focus is on adding value to customers....

  • Data Analyst

    1 month ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a team of Business-Quality-Data & Content Analysts aiming to make life easy. With the leadership team having experience in top companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the world's largest community of Analysts. The company's primary focus is on adding value to customers.Role...

  • Senior Software Quality Assurance Analyst

    3 weeks ago

    Delhi, India ITProFound Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time role for a Senior Software Quality Assurance Analyst at ITProFound located in Hyderabad. The role involves day-to-day tasks such as software quality assurance, test management, and ensuring quality standards are met. This is an on-site position.QualificationsMid level QA...

  • Quality Assurance Specialist

    2 weeks ago

    Delhi, Delhi, India Intelliswift Software Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Analyst to join our team at Intelliswift Software. The ideal candidate will have a strong background in software testing, automation, and quality assurance.Responsibilities:Design and execute test plans to ensure high-quality software releasesDevelop and maintain automated test scripts using...

  • Quality Assurance Analyst

    4 weeks ago

    Delhi, India Readywire Full time

    Job Description:Position Overview:We are seeking an experienced Manual Tester with a minimum of 3 years of hands-on testing experience in the finance domain, specifically working with ERP (Enterprise Resource Planning) software. As a key member of our Quality Assurance team, you will play a crucial role in ensuring the reliability, performance, and...

  • Quality Assurance Specialist

    2 weeks ago

    Delhi, Delhi, India Intelliswift Software Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Analyst to join our team at Intelliswift Software. The ideal candidate will have a strong background in software testing, automation, and quality assurance.ResponsibilitiesDesign and execute test plans to ensure high-quality software releasesDevelop and maintain automated test scripts using...

  • Quality Analyst

    4 weeks ago

    delhi, India Appinventiv Full time

    Job Summary: We are seeking a detail-oriented and proactive Quality Analyst to join our team. The ideal candidate will be responsible for ensuring the quality of our products and services by conducting thorough testing, analyzing results, and identifying areas for improvement. The Quality Analyst will work closely with development and project teams to...

  • Quality Analyst

    4 weeks ago

    delhi, India Appinventiv Full time

    Job Summary:We are seeking a detail-oriented and proactive Quality Analyst to join our team. The ideal candidate will be responsible for ensuring the quality of our products and services by conducting thorough testing, analyzing results, and identifying areas for improvement. The Quality Analyst will work closely with development and project teams to create...

  • Senior Quality Assurance Specialist

    1 week ago

    Delhi, Delhi, India Next-Link Full time

    Job Title: Senior Quality Assurance SpecialistJob Summary:Next-Link is seeking a highly skilled Senior Quality Assurance Specialist to join our Data Services team. As a key member of the team, you will be responsible for clarifying requirements from business analysts, designing and implementing test cases, and providing support for ongoing projects...

  • Finance Quality Assurance Specialist

    2 weeks ago

    Delhi, Delhi, India Trivium Education Full time

    Job Title: Quality Assurance Analyst - FinanceWe are seeking a highly skilled Quality Assurance Analyst - Finance to join our team at Trivium Education. The successful candidate will be responsible for ensuring the quality of our finance and accounting processes.Key Responsibilities:Perform quality reviews of finance and accounting processesShare feedback...

  • Quality Control Analyst

    6 days ago

    New Delhi, India GRNconnect.com Full time

    Quality Analyst/Control (API Connectivity)ResponsibilitiesIdentify and remedy defects within the production processRecommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achievedCompile and analyse statistical dataEnsure that user expectations are met during the testing processDraft quality...

  • Quality Analyst

    4 weeks ago

    New Delhi, India Appinventiv Full time

    Job Summary:We are seeking a detail-oriented and proactive Quality Analyst to join our team. The ideal candidate will be responsible for ensuring the quality of our products and services by conducting thorough testing, analyzing results, and identifying areas for improvement. The Quality Analyst will work closely with development and project teams to create...

  • Quality Assurance Specialist

    2 weeks ago

    Delhi, India shipglobal Full time

    Job Title: Quality Assurance EngineerWe are seeking a highly skilled Quality Assurance Engineer to join our team at ShipGlobal. As a key member of our quality assurance team, you will play a critical role in ensuring the highest standards of quality, performance, and reliability in our web application.Key Responsibilities:Develop and execute comprehensive...

  • Quality Assurance Team Lead

    2 weeks ago

    Delhi, Delhi, India Tide Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Team Lead to join our team at Tide. As a Quality Assurance Team Lead, you will be responsible for managing and leading a team of Quality analysts across operational processes like KYC, Ongoing Monitoring, Member Support, and Member Success team.Key ResponsibilitiesManage and lead...

  • Quality Analyst

    1 month ago

    Greater Delhi Area, India Appinventiv Full time

    Job Summary:We are seeking a detail-oriented and proactive Quality Analyst to join our team. The ideal candidate will be responsible for ensuring the quality of our products and services by conducting thorough testing, analyzing results, and identifying areas for improvement. The Quality Analyst will work closely with development and project teams to create...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Delhi, India TEKsystems Full time

    Senior Quality Assurance Engineering Job Description Senior Quality Engineer with a strong background in Data Quality and System Integration projects. The successful candidate will be responsible for designing and implementing quality assurance processes, executing testing activities, identifying defects, Automation Testing and collaborating with cross...

  • Quality Assurance Specialist

    1 week ago

    Delhi, Delhi, India Trivium Education Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Trivium Education. As a Quality Assurance Specialist, you will be responsible for reviewing and ensuring the quality of Accounting and Finance content.Key Responsibilities:Perform quality reviews for Accounting and Finance...

Quality Assurance Analyst

2 months ago

delhi, India Vemploy Recruitment Consulting Full time
Position: Support Services Quality Assurance
Department: Global Services
Location: All Regions
Position Type: Full Time
Reports To:   Global Support Operation Manager
Reporting to the Manager, Support Services, The Support Quality Assurance Analyst is responsible for assisting in the day-to-day management of tracking, reporting and analyzing of the call handling and case creation to assure a high level of quality is not only met but exceeded. The primary goal of the Quality Assurance Team is to track, analyze, and report on the call handling and case creation with the aim of knowledge gaps within established guidelines and using methods and procedures to provide solutions for improvement.
Responsibilities
• Define issues, determine root cause and provide effective solutions.
• Determine controls that eliminate quality escapes.
• Act as a focal point for improvements and advocate Customer Service Excellence.
• To prepare TNA and conduct training on soft skills and technical aspects.
• Utilize audit skills to verify compliance and effectiveness of established processes.
• Provide recommendations for improvement to meet SLAs and assist with processes to ensure contractual obligations are met.
• Ensure established guidelines are followed in order to provide quality service both internally and externally.
• Anticipate risk and issues, ensure appropriate action is taken to mitigate/resolve them.
• Ensure sufficient recovery mechanisms and emergency preplans are maintained and available when needed.
• Assist in the maintenance of KVIs and KPIs in accordance to individual and departmental performance requirements.
• Communicate effectively with all levels of the Support Center; verbally and written.
• Creation of monthly (or as required) reports on service results along with an analysis identifying chronic problem areas.
• Maintain an awareness of new products and initiatives.
• Must achieve monthly KPIs set by management
QUALIFICATIONS
• 1+ years’ experience in QA position for Call centers
• Very good understanding of customer service, culture, V&A, and telephone & email etiquette
• Proficient with the use of Microsoft Office.
• Knowledge of various Operating Systems (Windows, Linux, MAC).
• Capable of effectively coaching, mentoring and reviewing results with employees in all Call Center locations.
• Exceptional organizational skills, and the ability to multitask with attention to detail
Personal Attributes:
• Demonstrated exceptional attention to detail and ability to work as part of a team.
• Superior communication and interpersonal skills.
• Superior analytical and reporting skills (written/verbal).
• Positive, “can-do” attitude.
• Results driven approach.
• Motivated, reliable, and goal oriented with a proven dedication to customer care excellence.