DEX with Nexthink Analyst

1 month ago


Bengaluru, India Atos Full time
Hiring Senior End User Analyst with Nexthink experience.

Please find below details for the reference. Interested can drop your profile to

Experience: 10-16 years

Relevant Experience in Nexthink: 3 years

Job Description

- Advanced proactive Hardware & Software troubleshooting on End User Devices- Assistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades- Maintaining customer specific EUCA documentation updated- Demonstrating and reporting on issues trends and presenting portal metrics’ information to relevant departments; providing recommendations for fixing- Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder- Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal- Management of EUCA Profiles and access requests- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts- EUCA baseline reports quality assurance- On demand activities- Analysis of SD/OSS ticket data, recommending areas for investigations- Preparation of EUCA Baseline reports- Supporting customer transformation projects- Review of Nexthink application configuration- Active support of EUCA Service Acceptance and BAU handover- Analysis of specific customer requests for EUCA- Providing training on EUCA applications and processes for users- Supporting EUCA service presentations/demos

Job Requirements

- Knowledge and hands-on experience with Nexthink- Excellent knowledge of MS Windows 7, 8 and 10 platforms’ administration- Knowledge of Active Directory 2008 and 2012- Good understanding of GPO configuration and management- Experience with troubleshooting, diagnosing and fixing OS and AD related issues- Knowledge of PKI and PowerShell scripting will be a plus- Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plus- Good understanding of DNS, DHCP services- Good understanding of TCP/IP networking

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