Lead - Operations & Warehouse
7 days ago
Designation: Lead – Operations & Warehouse
Reporting to – Founder & CEO
Salary – As per industry standard
Company: JW BRANDS PVT LTD
Brands: JOKER & WITCH ( | TEEJH (
Location – Bangalore, India
ABOUT US
JOKER AND WITCH is a New-Age Watch & Jewellery brand for men & women, offering minimal, unique and trend-setting global styles at affordable prices. Our product designs are inspired by international trends, celebrity looks, and high street styles. TEEJH ( is an Ethnic Jewelry brand fully owned by its sister concern JOKER AND WITCH ( We are a start-up based out of Bangalore with an enthusiastic young team and are looking for candidates who are ambitious, problem solvers and most importantly, hungry for enormous learning.
The Lead of Operations & Warehouse will play a leadership role, leading growth in the development of long-range strategic plans by managing a team of 80+ individuals, responsible for end to end Supply Chain, Logistics, Customer Service through the identification of strategic issues and opportunities that could influence business growth and profitability.
Roles & Responsibilities:
1. Order Fulfilment & Logistics Management – Supervision of forward fulfilment function and ensure strict adherence to internal and external SLAs. Be the SPOC for all logistics providers as well as marketplace channels from an Operations standpoint.
2. Returns Management – Supervision and management of B2C and B2B returns, build and own processes, SLAs adherence and ensure constant reduction of RTOs, Customer return rates.
3. Warehousing & Inventory Management
- Custodian of Warehouse, Implementation of Processes & Standard Operating procedures.
- Management of physical & virtual In-house stock using Unicommerce & other online tools i.e. OMS, WMS, ERP etc.
- Liaising with internal stakeholders for continuous supply of merchandise.
4. Quality Control, Service & Warranty – Devise and implement a robust QC framework and oversee the overall team. Management of both inward (suppliers) and outward (to customers) QC and its associated SLAs
3. Customer Service - SPOC for all customer communications, both Inbound & Outbound across all mediums of communication. Handle Grievances, Escalations and Disputes and own the overall NPS
4. Analytics & Vendor Management
- Analyse and Report across all unit functions of Operations such as fulfilment, returns, Inventory ageing, Pilferage/Quality reports etc.
- Manage vendor relations and procurement of operations/warehouse related materials & resources.
5. Co-Own the P&L- monitor delivery costs, reduce return rates, convert NDRs and optimise resource utilisation. Accountability of Net Sales (post returns) and Net Margins (operating expenses)
Desired Candidate Profile:
1. 5-10+ years of work experience in Operations & SCM with at least 3+ years of people management experience.
2. Experience in building and managing Operations and Logistic networks at scale at E- commerce /B2B/ C2C product companies
3. Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.
4. Has managed critical operational processes, with SLA and metrics responsibility.
5. Strong analytical, mediation and problem resolution skills.
6. Good communication skills and fluent in English & Hindi.
7. Candidates based out of Bangalore, and willing to join immediately will be given preference
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