Oracle Fusion PPM Functional Consultant

2 weeks ago

India Huron Full time

Role: Oracle Fusion PPM Functional Consultant

Experience: 7 to 10 Years

Location: Bangalore, Pune, Noida, Chennai

Job Description

The Managed Services Functional PPM (Project Portfolio Management) Associate is responsible for overseeing the delivery of managed services to a portfolio of +/-10 clients and ensuring the overall success of the managed services department within an organization. This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The Managed Services Manager plays a critical role in meeting client expectations, achieving service level agreements (SLAs), and maximizing client satisfaction.

  • Deep understanding of the administration and maintenance of Oracle PPM / Project Costing Cloud system with minimum 10 years of experience.
  • Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders.
  • Bachelor's degree in business administration, information technology, or a related field (or equivalent experience).
  • Proven experience in managing a team in a managed services or IT services environment.
  • Deep understanding of managed services concepts, service level agreements, and ITIL frameworks.
  • ITIL or other relevant certifications are a plus.

Key Responsibilities:

  • Service Delivery Management: Oversee the end-to-end delivery of managed services to clients in the Project Portfolio Management area, ensuring adherence to SLAs, quality standards, and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues.
  • Provide advisory services to our clients in terms of new features and best practices.
  • Service Improvement Initiatives: Continuously assess and improve the efficiency and effectiveness of managed services delivery processes. Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction.
  • Performance Reporting and Analysis: Prepare and present regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement. Analyze data trends to derive actionable insights and develop strategies to address service gaps and enhance the client experience.
  • Incident and Problem Management: Collaborate with technical support teams to ensure timely resolution of incidents and problems affecting managed services. Establish effective incident management and problem-solving processes to minimize service disruptions and mitigate risks.
  • Vendor Management: Manage relationships with external vendors and partners involved in the delivery of managed services. Collaborate on service improvements, resolve vendor-related issues, and ensure compliance with contractual agreements.
  • Client Relationship Management: Develop and maintain strong relationships with clients, acting as a trusted advisor and escalation point. Understand client needs, proactively identify opportunities to enhance services, and collaborate with clients to align service delivery with their business objectives.

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