Client Servicing Manager

1 week ago

noida, India Times Internet Full time

About Times Internet:

At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people. We are India’s largest digital products company with a presence in a wide range of categories across news, entertainment, marketplaces, and transactions.

Many of our products are market leaders & iconic brands in their own right. TOI, ET, Indiatimes , NBT, ET Money, TechGig , and Cricbuzz, among others, are products that bring you closer to your interests and aspirations. We are excited by new possibilities and look forward to bringing new products, ideas, and technologies that help people make the most of every day.

Build a career of purpose & passion with Times Internet.

Website :



Role : Client servicing manager

Locatio n: Noida


Job Summary:


We are in search of a passionate, highly motivated Client Success Manager to join our team in India.


You will be working directly with some of our largest clients to understand their business objectives and recommend strategies, manage the relationship, optimize their campaigns, communicate their needs internally, and lead all discussions/reviews.


Besides building strong relationships with our clients, your success will be measured by ambitious revenue goals and your capacity to generate additional revenue by upselling/cross-selling with deeper penetration across the industry. Therefore, we expect you to combine deep industry knowledge with strong client and relationship-building instincts.


Role & Responsiblities


  • Provide top-level strategic account management to advertisers to ensure retention and client satisfaction.
  • Develop and maintain strong partnerships with clients at all levels
  • Advise on client’s digital strategy and educate advertisers on TIL’s offerings as per marketing objective
  • Take part in client business reviews and communicate performance optimizations recommended along with the planned roadmap.
  • Escalating internally any issues and concerns raised by clients.
  • Partner closely with the support teams (Product Team, Tech Solutions, Operations support and Creative Services) to ensure optimal strategy and campaign setup.
  • Negotiate additional budgets along with upselling new products.



Minimum Qualification Required::


  • Must have at least 3+ years of experience in direct advertising/marketing experience, managing clients with revenue accountability.
  • Proficient knowledge and experience in display, performance marketing, and full-funnel account strategy initiatives.
  • Must be PASSIONATE about marketing, enjoy thinking outside the box, and love driving results for their clients
  • Proven experience in managing and growing top-tiered clients in a fast-paced, innovative, and revenue-driven environment.
  • Proven track record of analytical, problem-solving, and decision-making skills.
  • Self-driven, highly motivated, and confident in providing outstanding service and optimal performance of campaigns for top clients.
  • Experience working in the AdTech industry is a plus.

Must love working collaboratively across multiple teams.

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