RBB Branch Manager

2 weeks ago

raipur, India Riverforest Connections Private Limited Full time

Responsibilities

  • Lead a resultoriented team and is responsiblefor managing the Branch Profitability ensuring high quality serviceand Customer Relationship Management Operation and risk.
  • Own allbranchbanking objectives and overall branch supervision ensureachievement of overall Branch Targets by generating business andcross sales.
  • KeyCustomer Relationship Management & supervision of allHighNetWorth customer programs.
  • Ensure all components of the branch salesmodel function as per design.
  • Complaints Handling.
  • Review Branch Operationsreports.
  • Managingteller operations and vault.
  • Branch Merchandising & coordination withMarketing at product level.
  • Review vault register and KeyRegisters.
  • Adherenceof sales process & OperationalChecklist.

JobResponsibilities

Achievement of BusinessTargets

  • Achievement of Income and contributiontargets
  • Achievementof Incremental Current Account & Saving Account targets
  • Cost to Income Ratiobenchmark
  • Cross SellProducts like Demat Credit Cards Mutual Funds Insurance InvestmentAdvisory and Assets etc.
  • Ensuring Portfolio Growth
  • Ensuring Cross SellRatio.

Program / ChannelManagement

  • Managed program (Wherever Applicable)
  • Ensuring Revenuegenerating roles Channel overall target achievement (WhereverApplicable)
  • EnsuringHNW Portfolio Management and customer service (Wherever Applicable)
  • Ensuring achievementof cross sell Ratio

Complains and CustomerManagement

  • Ensure all components of the branch salesmodel function as per design and regulatory compliance.
  • Complaints Handling.
  • Process adherence(Sales/Audit/RISK/Operation)
  • BRM SQ rating
  • Targeted growth of existing portfolio
  • Attrition Control asconfirmed for portfolio growth
  • Percentage of depleted accounts
  • TAT delays
  • Effective resolutionof complaints from Next Step & Talisma. Review and resolutionof offsite ATM complaints
  • Organising customer meets to solicit feedbackon service and products
  • Mystery Shopping Ratings
  • Ensuring ContactRatio
  • Ensuring CrossSell Ratio
  • Review ofall CRM and ensuring adherence and TAT.

PeopleManagement

  • Staff Turnover
  • Staff Motivation and morale
  • Training staff isexposed to skill based product knowledgebased.
  • Productivityof Coex/LSE on CASA/Demat/Credit Cards (A)
  • Operational knowledge based training
  • Staff productivitymanagement

Review andControl

  • Review vault /Vault& Key register MonitorPhysical verification of cash (Periodic).
  • Audit Rating No frauds / Operational Errors.
  • Review Suspense& Dummy accounts.
  • Ensure compliance with Banking rulesRegulations & Procedures.
  • Periodic review of progress vs.objectives.
  • Ensureclarity of Business objectives among staff.
  • Adherence of salesprocess.

reatil branchbanking,branch banking,channel management,CASA,CrossSelling,portfolio management,revenue generation,CustomerService

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