Senior Specialist

3 weeks ago

Pune, India IOWeb3 Technologies Full time

Job Summary
We are seeking a Senior Specialist with 5 to 7 years of experience in Genesys to design implement and optimize Genesysbased solutions for enterpriselevel contact centers.

Job Description

  • Work as a subject matter expert in Genesys providing technical guidance and best practices for solution design and deployment
  • Collaborate with crossfunctional teams to configure and integrate Genesys platforms tailored to business requirements
  • Contribute to the continuous improvement of Genesys deployments focusing on system optimization and operational efficiency
  • Stay current with the latest Genesys features releases and industry trends to ensure solutions remain uptodate and competitive
  • Support the evaluation and adoption of new Genesys modules or enhancements based on evolving business needs
  • Participate in technical discussions workshops and knowledge sharing sessions to foster team development.

Roles And Responsibilities

  • Lead the implementation and upgrade of Genesys solutions across multiple projects
  • Serve as the primary technical advisor for Genesysrelated initiatives ensuring alignment with organizational objectives
  • Gather and analyze requirements from stakeholders to translate business needs into effective Genesys solutions
  • Review and validate technical designs to ensure scalability security and compliance with standards
  • Troubleshoot and resolve complex technical issues related to Genesys platforms in a timely manner
  • Provide mentorship and guidance to junior team members on Genesys integrations and advanced functionalities
  • Document solution architectures configurations and best practices for future reference
  • Engage in continuous learning and contribute to the overall knowledge base of the Genesys skill cluster family.

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