User Researcher

2 days ago

Belgaum, India Leap Full time

About the Role: We’re looking for a User Researcher at Leap. You'll lead end-to-end user research, work with cross-functional teams, and turn user insights to shape business and product decisions. If you're passionate about understanding users and uncovering insights, this is for you. The charter for this role will include :Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc. )Synthesizing insights into actionable outputs like personas, journey maps, and research reports .Collaborating closely with product managers, designers, and business teams to shape product direction .Using both qualitative and quantitative methods to uncover user needs, pain points, and behavior patterns .Championing user-first thinking and driving research-backed decisions across the company .Ideal Persona wou ld:Have 1+ year of hands-on experie nce in UX or user research, ideally in a fast-paced/product-led environme nt.Are confident in qualitative meth ods like interviews, usability testing, and diary studi es.Are familiar with JTBD, usability heurist ics, and product discovery framewor ks.Are comfortable using tools like Dovetail, Maze, Lookb ack, and Miro/Fig JamComfortable presenting findings through decks, storytelling, and visual framewo rksEnjoy turning raw data into clear insights that directly shape product and design decisio ns.

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