Application Specialist

We are partnering with a leading Healthcare Equipment Company . The position is Zonal Application Specialist(South India) - USG & Mammography who will lead and manage clinical applications support for Ultrasound (USG) and Mammography modalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption.For more interesting opportunities Responsibilities1. Clinical Application & Training- Conduct advanced user training sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems.- Ensure high-quality clinical outcomes through image optimization, workflow customization, and best practice sharing.- Support installation teams for clinical acceptance and smooth handover of equipment.- Provide refresher and advanced training to existing users for continued engagement.2. Product Demonstration & Sales Support- Lead pre-sales demonstrations and clinical evaluations across key hospitals and diagnostic centers.- Work closely with the sales team to highlight product strengths and address clinical requirements during presentations.- Support tender processes by providing product comparisons, technical inputs, and clinical insights.- Track and analyze demo-to-sale conversion metrics and suggest improvements.3. Team Leadership & Mentoring- Guide and mentor regional application specialists within the zone, ensuring consistency in training quality and delivery.- Develop and implement standardized application protocols and training modules across modalities.- Conduct internal capability-building programs for new hires and channel application teams.4. Customer Relationship & Satisfaction- Act as the primary clinical contact for key customers in the zone.- Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues.- Ensure high levels of customer satisfaction through proactive support and continuous engagement.- Partner with KOLs (Key Opinion Leaders) and organize CME programs, workshops, and webinars to promote clinical excellence.5. Coordination & Feedback- Liaise with product management, marketing, and R&D teams to share customer feedback and feature enhancement suggestions.- Collaborate with the service team to address system performance issues affecting clinical usage.- Maintain detailed reports on training, customer visits, and product performance.Key Performance Indicators (KPIs)- Quality and number of trainings and demos conducted.- Customer satisfaction scores and repeat engagement.- Demo-to-sale conversion and support efficiency.- Team development and adherence to standardized training protocols.- Timeliness and accuracy of reporting and feedback.Qualifications & Experience- Education: Bachelor’s or Master’s degree in Radiography, Biomedical Engineering, or Allied Health Sciences.- Experience: Minimum 10 years of experience in ultrasound and/or mammography applications, with at least 3 years in a zonal or senior application role.Soft Skills:- Excellent communication, presentation, and interpersonal abilities.- Strong analytical, leadership, and mentoring skills.- Willingness to travel extensively across the assigned zone.