Process Developer

2 weeks ago

noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer, Commercial Leasing and Lending

In this role, you will be responsible for all the activities related to registering of line to secure an asset and thereafter ensuring adequate reporting. In filings, you would be required to register a line with county & state basis the type of product & value (guidelines set up by client). This can be done through physical filings, e-filings wherever possible & API filings. It would involve original filings, extensions, refiling, terminations, etc.

Responsibilities

·Performing collection calls and follow up on delinquent accounts

·Negotiating payment plans and settlements

·Accurately updating customer records and account information

·Collaborating with legal/management teams on bankruptcies and litigations

·Providing excellent customer service while maintaining a professional attitude

Qualifications we seek in you

Minimum Qualifications

·College degree or equivalent

·Proficient in relevant computer applications

·Required language proficiency

·Knowledge of customer service principles and practices

·Knowledge of call center telephony and technology

·Minimum years of experience in collection or customer service environment.

·Good data entry and typing skills

·Knowledge of administration and clerical processes

Preferred Qualifications/ Skills

·Verbal and written communication skills

·Listening skills

·Problem analysis and problem solving

·Judgment

·Adaptability

·Team workPerforming collection calls and follow up on delinquent accounts

·Negotiating payment plans and settlements

·Accurately updating customer records and account information

·Collaborating with legal/management teams on bankruptcies and litigations

·Providing excellent customer service while maintaining a professional attitude

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