Repair and Maintenance Specialist

2 months ago

mumbai, India Yulu Full time
About Yulu:
As India’s leading shared electric mobility technology player, Yulu is purposeful and dedicated to making mobility accessible, affordable, environmentally sustainable and inclusive. Over the past five years, we have created a strong positive impact in several cities thanks to our smart vehicles, robust technology stack, and deep stakeholder partnerships.
Yulu is excited to welcome people with high integrity, commitment, the ability to collaborate and take ownership, high curiosity and an appetite for taking intelligent risks. If our mission brings a spark into your eyes and if you’d like to join a passionate team that’s committed to transforming how people commute, work and explore their cities - Come, join the #Unstoppable Yulu tribe
Stay updated on the latest news from Yulu at and our website, .
Role Summary
We are looking for an experienced Maintenance Manager to lead the team members in repairs and preventive / predictive maintenance of mechanical and electrical equipment primarily on an electric bike. You will be involved in guiding your team members through an effective TAT on the R&M of the bikes.
Key Responsibilities
You will be responsible for optimizing the Repairs and Maintenance (R&M) activity for an ever better customer experience by increasing availability of well-maintained and usable bikes.
Ensuring all R&M activities on the field/road and the workshops are performed seamlessly.
Review and improve upon the various types of ongoing R&M activities across the city by conducting root cause analysis (RCA) and:
a. Optimization of the processes, methodologies and tools thereby reducing TAT and costs to conduct R&M per bike.
b. Improvements in the design and features for future versions of the bikes with the goal of ensuring availability to enhance overall customer experience while increasing asset (bike) utilization.
c. Ensuring availability & planning of spare parts (OTIF) across all workshops/facilities in the city.
Co-Managing workshop operations in all Yulu workshops across the city in coordination with respective cluster heads, in line with the company best practices.
Reviewing processes and implementing SOPs for on-ground implementation leading projects where necessary ensuring harmony with the five Yulu Operating Principles and the priorities.
Coordinating with the Central teams for design and integration and implementation of R&M processes on Yuzen (Yulu operations app) and on field.
Hiring of R&M related staff, e.g. Mechanics etc., addressing their training needs in coordination with the Learning and Development function, ensuring that all R&M staff abide by appropriate health and safety measures at all times.
Coordinate with other functional managers and Cluster heads in the city and strengthen the profile of the R&M activity.
Using data to identify improvement areas, maintaining R&M dashboard to track key R&M metrics and formulating plans to implement changes for productivity enhancement.
Reporting all R&M Activity status, progress and plans to city control room lead and functional heads.
Your performance will be measured on R&M cost (per: repair, bike, trip), availability of usable bikes, customer satisfaction index, employee happiness, the efficiency of the overall R&M activity operations along with reducing TAT of bike in the workshop.
Key Requirements:
3+ years of experience in a similar role.
Understanding of the domain, i.e. R&M, operations, logistics, supply chain, fleet management and mobility. Experience in EV is preferred.
A go-getter with an execution-oriented mindset who is excited about making a big impact.
A data-driven decision-making approach.
Be a self-starter who thrives in a rapidly growing organization. Agility and ability to adapt quickly to changing requirements and scope and priorities.
Good communication and interpersonal skill.

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