Senior Underwriter

7 days ago

gurgaon, India Mercer Full time
Mercer is seeking candidates for the following position based in the DLF, Gurugram office:
What can you expect?
Mercer is the global leader for trusted human capital services and products. The Health Delivery team at Mercer delivers a comprehensive suite of Health solutions across geographic boundaries, offering solutions globally
The incumbent in this role will ensure world-class service delivery to the UK clients. This position is responsible for various professional activities for assigned moderate portfolios, including processing and technical checks of transaction, administration of Healthcare & Protection policies (covering Renewal and Market Review process). The role will focus on:
Processing and quality checking
Handling tasks for UK health insurance products – like GLA, GIP, PMI, Dental, etc
Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
Good understanding of claims Underwriting process
Effective communication with clients, colleagues, and providers
Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)
Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails
Creating reports, perform data analysis, including presentation of data insights
Ownership of delivery on assigned work through self-planning and monitoring of all activities
Ensure quality of own work through right first time approach
Preparation of various process reports as and when delegated by managers
Mentoring and coaching new hires
Updating and maintaining process documentations (e.g. SOPs, PMAPs, Exception Tracker etc..)
Transition of new processes / work types
What is in it for you?
Medical insurance, personal accident insurance, group term life insurance from the day you join us
10 holidays along with 20 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
Shared Transport (Provided the address falls in service zone)
We will count on you to:
Operational Activities:
Responsible for transactions processing and quality check
Managing daily inventory and allocating work within the team
Tracking the inventory status and sharing day end report with managers
Providing floor support to colleagues
SPOC for any process related updates and queries
Timely communication to managers for any issues or help needed
Adhere to UK Health processes
Ownership of delivery of tasks and client portfolio
Proactively manage own workload
Partner with internal/ external stakeholders to achieve best service for client
Dealing with client and member queries (verbal and written), as appropriate in line with service level agreements to ensure timely client delivery
Champion continuous improvement within your team/location
Develop and maintain appropriate technical knowledge
Support revenue reporting activity as appropriate
Quality checking of colleagues work to ensure accuracy
Ability to work independently and as part of a team
Ability to establish and maintain relationships with both internal and external stakeholders
Good planning and organisation skills and ability to work to deadlines
Ability to prioritise own workloads
Accuracy and attention to detail
Manage multiple client demands on a daily basis
Attend client meetings as required
Manage client relationships to support retention & growth
Training and technical referral for colleagues
Excellent planning and organisation skills with ability to work to numerous deadlines
Manage multiple client demands on a daily basis
Coaching of colleagues
Reporting work:
All process related updates and exceptions are captured and reported out on timely basis
Updating and maintaining Rejects/Errors data and share the analysis with managers
Helping managers in process relate reports (e.g. Weekly, Monthly Dashboard)
Ensure all adhoc reports are prepared as and when requested
Good skills in creating attractive dashboards using Excel, Power Point, etc.
Support new transitions:
Responsible for leading transition calls and support knowledge transfer
Creating and maintaining process documents (e.g. SOPs, Process Maps etc..)
Ensure adherence to communication calendar
Imparting process trainings to team members
What you need to have:
Graduation in any stream
3-5 years’ experience
Health products knowledge for UK Markets (preferred)
Good Interpretation and decision making skills
Strong command on MS office applications (Word, PowerPoint)
Advanced knowledge of MS Excel (must)
VBA knowledge will be an added advantage
Strong communication skills, both verbal and written
Advanced Logical, Data Analytical & Data Mining skills
Proficient in arithmetic calculations
Strong analytical, research and problem solving skills, attention to details
Knowledge of tools – HBB, GBMA (preferred)
What makes you stand out?
Good knowledge and experience in health insurance
Strong Communication Skills
Strong analytical, research and problem solving skills, attention to details

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