Collections Head

3 weeks ago

Cochin, Kerala, India The NBFC of a multinational corporation Full time
The NBFC of a multinational corporation is looking to hire a Collections Head - Mortgages and Equipment Loans. Salary on offer - Upto Rs.40.00-45.00 lacs p.a., Position Overview The Collections Head will be responsible for strategizing and leading the entire collections function for the NBFC, focusing on retail lending, secured loans (LAP, HL, Equipment finance), leasing, and billing & collections. The role requires a seasoned professional from the Banking/NBFC industry with extensive experience in collections, delinquency management, legal recoveries, and debt resolution strategies. Reporting & Location
• Reports To: Business Head
• Location: Mumbai
• Travel: Frequent travel required for field visits, legal cases, and agency management. Key Responsibilities 1. Collections Strategy & Execution
• Develop and implement collections policies, strategies, and SOPs aligned with business objectives.
• Drive early bucket management and delinquency reduction to mitigate NPAs.
• Ensure field collections, digital collections, and call center teams operate efficiently.
• Leverage technology, data analytics, and AI-driven tools to enhance collection efficiency.
• Design collection scorecards, risk segmentation models, and recovery dashboards to track performance.
• Strengthen collections in secured loan products, including loan against property (LAP), home loans (HL), and equipment finance. 2. Team Management & Leadership
• Lead a pan-India collections team, including field agents, tele-callers, and recovery personnel.
• Drive key performance metrics (DCR, Resolution %, and Collection Efficiency) across all collection channels.
• Train, mentor, and develop teams on legal recoveries, customer negotiations, and skip tracing.
• Collaborate with regional collection managers to enhance local collection strategies. 3. Legal & Compliance in Recoveries
• Ensure adherence to RBI guidelines, SARFAESI Act, Fair Debt Collection Practices, and NBFC regulations.
• Work closely with the legal team for recoveries, arbitration, and settlements.
• Engage with law enforcement, DRTs, and tribunals for asset repossession and legal actions.
• Ensure all collection practices comply with ethical and regulatory standards. 4. Vendor & Agency Management
• Identify, onboard, and manage external collection agencies and recovery partners.
• Negotiate service agreements and performance metrics with collection vendors.
• Monitor third-party agencies for compliance, performance, and regulatory adherence. 5. Customer & Portfolio Risk Management
• Monitor and manage delinquency trends, charge-offs, and write-offs across portfolios.
• Develop early warning signals for high-risk customers and pre-delinquency interventions.
• Implement customer-centric resolution strategies such as restructuring, settlements, and field visits.
• Ensure effective communication with defaulting customers to maximize recoveries. 6. Process Automation & Digital Collections Classified as Public
• Drive digital collections initiatives (UPI, Auto-debit, Payment Links, AI-based reminders).
• Implement data-driven predictive analytics for better risk segmentation and collection targeting.
• Utilize AI-driven bots, IVR systems, and WhatsApp-based collections for enhanced efficiency. 7. Reporting & MIS
• Develop and present weekly, monthly, and quarterly collection reports to senior management.
• Track collection effectiveness KPIs (Roll Back %, Resolution %, Bucket-wise Recovery, etc.).
• Provide insights on portfolio health, write-offs, and legal case status. Key Qualifications & Experience
• Education: MBA/CA/Graduate with relevant experience in collections.
• Experience: 15-20 years in NBFC/Banks, handling collections for Retail Lending, Secured Loans (LAP, HL, Equipment Finance), and Leasing.
• Domain Expertise: Strong experience in secured lending products, leasing models, billing & collections, vehicle repossession, and legal recoveries.
• Regulatory Knowledge: In-depth understanding of RBI norms, SARFAESI Act, DRT, and other debt recovery laws.
• Technology Orientation: Knowledge of collections CRM, digital payment gateways, and AI-based collection models. Key Competencies
• Strong leadership & team management skills
• Excellent negotiation & customer engagement abilities
• Hands-on experience in legal & compliance recoveries
• Strategic thinker with data-driven decision-making
• Proven track record in driving collections efficiency & reducing NPAs

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