Fortinet(L3) firewalls

3 months ago


bangalore, India Global Pharma Tek Full time
Day to day support for incidents, issues reported via monitoring tool, users, incident management. Prepare, Plan, implement scheduled maintenance, break fix CR, emergency CR. Troubelshoot in case Daily / Weekly backup of network infra devices fails Maintain uptime of devices, circuits in network enviornment to achive hightest SLA. Hardware & Service provider hardware as well as circuit, ISP, OEM engagement for support, follow ups. Troubleshoot of ISP issues for latency, packet loss, flapping, link down, branch isolation. Troubleshoot complex routing, switching issues for branches, ZO, CO, CC offices. Joined troubleshooting on incident, technical bridge. Work on escalated issues and provide resolution urgently to minimize impact to services, users, Assist in DR activities for network level changes, issues reported Coordination with ISPs for new link requirements, bandwidth upgrades: Feasibility, cable laying, configurations, access & permissions, coordination with site / branch admin team. Design, setup and configure complex wireless networking that supports secured access. Inventory management, Manage commissioning, decommissioning (return), Faulty - RMA, replacement, return end to end coordination. Life-cycle management of devices: upgrade of devices. VA/CA point closure.

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