Oracle SCM Technical Consultant

3 weeks ago

Hyderabad, India Oracle Full time

Role:

As a member of the Support organization, your focus will be to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.


This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.


A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


Position Overview:

  • Position is for a Functional Support Analyst with a background in Oracle SAAS Suite of products - Order Orchestration, Inventory, Supply Chain Orchestration, PDH & Costing.
  • Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
  • It an opportunity to work with Cloud customer. It includes: Work directly with Customers for Advising on complex use of Oracle products, Resolving highly complex and mission-critical issues, Serve as Situation Manager on highly sensitive issues. Formal mentoring for promoting the technical and professional development of others. Creation/review of Knowledge Articles.


Must have Skills:

  • Hands on experience in Implementation, support or upgrade of Oracle SAAS suite of products.
  • Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or having equivalent knowledge.
  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios.
  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis.
  • Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts.
  • Conduct training and knowledge sharing sessions.
  • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
  • Should have knowledge of localizations.
  • Knowledge on Security setup would an added advantage.
  • Must have very good communication skills , Must be a team player, willing to learn new technologies
  • Must work in rotational shifts including night shifts


Experience in one of the following areas is seen as an advantage:

  • XML
  • Java, J2EE and Oracle ADF
  • SOA and Web Services
  • PL/SQL, Forms , Reports , Unix Shell Scripts
  • Discoverer , Workflow, BI Publisher / OTBI Reports
  • Java / JSP
  • Web ADI ,OAF , ADF
  • PaaS Integrations, OIC, SOA, Web Services
  • JavaScript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python
  • HCM Extract , HDL File Transfers


Others :

  • Exhibit effective analytical skills & organizational skills.
  • Interact directly with customers and follows through on all assignments and takes ownership of customer issues.
  • Seeks innovative ways to improve the process of delivering solutions to customers.
  • Strong written and verbal English communication skills; multi-lingual a plus
  • Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

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