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MS Network Engineer L2

3 months ago

Mumbai, India NTT DATA Full time
Job Description

Want to be a part of our team?The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS – Services Engineer (L2) focuses on second line support for incidents and requests with medium to high level of complexity.

Working at NTT1.Trouble shooting Major Network issues and resolution of the same using ITILprocess.2.Implementation ofnew technology (N/W device, link, routing and switching etc.)3. Root cause analysis for frequent/critical failure of network device/links.4. Must possess essential and operational knowledge in ticketing tools preferably Service Now.5.Strong client service orientation and passion for achieving or exceeding expectations6. Excellent written and verbal communication skillsExperience:- 3+ yearsCertification :-CCNA certificate is mandateSkills SummaryWorkplace type:On-site Working

Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryApply from local Career site Apply from local Career site Back to search results