Product Management, Director

4 weeks ago

bangalore, India Athenahealth Full time

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Director of Product Management is responsible for leadership and ownership of a group of product areas within the overarching Product’s portfolio. This includes working closely with Service Line leaders, key customers, and client organization staff to understand their product vision. You will lead a team of direct/indirect reports to successfully understand and respond to trends in the marketplace that impact future vision and roadmaps for your product portfolio; and assist Product Management leadership in driving overall growth and effectiveness across the entire product’s scope.


Responsibilities include but are not limited to:

Product Portfolio Ownership

Manage ongoing backlog allocations and prioritization of features across product portfolio Act as an expert in market and competition for your portfolio; understand what's next and when to stay the course Articulate the product vision, understand the business problems that we need to solve Define and be accountable for the product success metrics including release scope, and NPS Act as primary voice of product decisions within the organization Represent the customer; responsible for end-to-end customer journey and touchpoints Make critical business decisions including pricing and build vs. buy Accountable for the portfolio and product strategy through creation and execution of product roadmaps

Cross-Functional Leadership

Drive portfolio planning process for athenaIDX for Group Management product area and Advisory Services Automation Solutions, partnering with Engineering counterparts and Advisory Services to ensure quality and timely delivery of features and releases Remove blockers/obstacles to effective and efficient product delivery for Product Owners and their scrum teams Partner with Services and Customer Success Managers to represent customer needs in the Product Roadmap Manage the priorities and expectations of multiple stakeholders (eg. customer, sales, marketing, partners) to gain inputs to roadmap

Team Leadership

Lead, inspire, and develop a team of athenistas, modeling effective relationship building, ensuring high employee engagement and managing staff career progression Contribute to workforce planning, staffing/forecasting of resource requirements, continually assessing and optimizing team structure as well as processes, policies and procedures to ensure the efficiency and effectiveness direct/indirect reports Manage Team of Direct/Indirect Reports:Set expectations of direct reports and indirect reportsResponsible for selecting, hiring, and maintaining direct reports; and acting as key decision maker for indirect report hiringSet and monitor annual performance goals & objectives, including responsibility for performance feedback and appraisalsResponsible for development of direct reports, by identifying training needs and providing training and/or development opportunitiesResponsible for disciplinary authority of direct reports; recommends or initiates personnel action for both direct and indirect reports

Education, Experience, & Skills Required

Degree in Computer Science, Business, Healthcare or Product Design preferred 5+ years experience with on-premise practice management software development 3+ years experience with athenaIDX for Group Management software Technical understanding (platform, AIX, api, data) – ability to gut check technical feasibility and timelines and remove technical development barriers Experience applying Robotic Process Automation to solve Practice Management problems Understanding of product management best practices, including agile development environments Demonstrated success at driving innovation in a dynamic environment Excellent verbal and written communication skills Experience collaborating with multi-functional teams

Behaviors & Abilities Required:

Passion for improving healthcare, with empathy for the user of our products and services Can deal comfortable with enterprise clients and understands how they work and think; can craft approaches that are effective for important external stakeholders. Strong negotiation and problem-solving skills, with energy & enthusiasm for solving unknowns Analytic and quantitative capabilities – ability to use data to drive product decisions Appreciation for the software development process and the varying personalities in the cross-functional groups we work with Sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective, and is future oriented. Ability to align execution to organizational vision by prioritizing and multi-tasking in a fast-paced environment in order to drive results against several projects simultaneously Excellent communication skills, executive presence, and command of group dynamics in order to drive team and stakeholders to effective decisions or consensus Drive to collaborate in creating innovative solutions with customers Travel required, predicting up to 20%; time may vary and will include client site visits, conferences, trade shows, Sales and Marketing events, and trainings

About athenahealth

Here’s ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

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