IT Executive

2 days ago

Fort Mumbai, India Know All Edge Networks Pvt Ltd Full time

Hiring for IT Executive at Know-All-Edge Networks for Fort, CST Mumbai

Job Type: Full-time

Job location: Fort, CST (client site)

Position: IT Executive with DLP

Company website:

Role Overview

We are looking for a proactive and skilled IT Executive (L1 & L2) who will be responsible for managing day-to-day IT operations, providing technical support to end-users, and ensuring smooth functioning of IT infrastructure. The candidate should also have a basic understanding of Web DLP (Data Loss Prevention) solutions and assist in maintaining data security compliance.

Key Responsibilities

L1 Support:

  • Respond to and resolve IT tickets (hardware, software, and network issues).
  • Provide first-level troubleshooting for desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain operating systems & standard applications.
  • User account management (Active Directory, Office 365, etc.).
  • Basic network troubleshooting (LAN, Wi-Fi, VPN).

L2 Support:

  • Perform advanced troubleshooting for hardware, software, and network-related issues.
  • Monitor and maintain servers, network devices, and storage systems.
  • Patch management, antivirus updates, and system performance monitoring.
  • Escalate complex issues to L3 or vendors as required.
  • Support IT asset management and documentation.

Web DLP Solution (Basic Understanding):

  • Assist in monitoring and reporting alerts generated by the Web DLP solution.
  • Support implementation and configuration under senior security team guidance.
  • Ensure endpoints comply with DLP policies.
  • Educate users on best practices to prevent data leaks.

Required Skills & Qualifications

  • Educational Background: Bachelor's degree in IT, Computer Science, or related field.
  • Experience: 2–4 years of IT administration (L1/L2) experience.
  • Strong knowledge of Windows OS, Office 365, Active Directory, and basic networking.
  • Hands-on experience with antivirus, backup tools, and IT asset management.
  • Familiarity with Web DLP solutions (e.g., Symantec, Forcepoint, McAfee, etc.) preferred.
  • Ability to document processes, maintain IT inventory, and provide clear user guidance.
  • Excellent troubleshooting, communication, and time-management skills.

Preferred Skills

  • Basic understanding of firewall, VPN, and endpoint security tools.
  • Exposure to cloud platforms (Azure, AWS, Google Workspace).
  • IT certifications like CompTIA A+, Microsoft MCSA, CCNA will be an advantage.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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