Cisco Webex Calling Engineer

2 days ago

Hyderabad, India Genpact Full time
Exp: 4 to 7Years
Location: Hyderabad
Notice Period: Up to 30days
Responsibilities:
Reporting to the IS Operations Manager, Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity.
Manage and optimize Cisco Webex platforms and Control Hub.
Integrate Webex with enterprise systems (e.g., Active Directory)
Configuring and troubleshooting PSTN gateways on control hub
Core Administration and Provisioning Skills like user management (Adding, modifying, and deleting users (manual, CSV, directory synchronization like Active Directory or Azure AD).
Assigning and managing licenses (e.g., Webex Calling Professional, Basic).
Configuring user profiles, including names, email addresses, phone numbers, and extensions.
Setting up Single Sign-On (SSO) for seamless user authentication.
Location Management: Creating and managing locations within an organization ,Configuring location-specific settings like routing prefixes, internal extension lengths, and allowing extension dialing between locations& Managing PSTN gateways and ensuring their secure registration for calling.
Engineer should be able to trouble shoot Call quality issue (QOS) with help of control hub Analytics and Reporting tools.
It would be plus if engineer can configuring hybrid services for integration with on-premises infrastructure (e.g., Cisco Unified Communications Manager).

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