Technical Documentation Manager

2 weeks ago

Chennai, India CloudSense Full time
About CloudSenseSince its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales processes, increasing productivity and enhancing profitability.To learn more, visit .About the RoleA key leadership role within the Product team, the Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. Shaping CloudSense's internal and external-facing documentation.From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead initiatives to produce best-in-class documentation for our end users, implementation partners, and professional services teams.Take ownership over all technical documentation and related processes, driving continuous improvement and staying updated with industry best practicesLead and develop a small distributed team of Technical Writers; including hiring, mentoring, managing priorities, performance reviews and development plansDevelop a deep expertise in CloudSense products and author CloudSense product documentation and related materials such as user guides, API documentation, technical references, tutorials, release notesEnsure documentation is updated in conjunction with product changes, releases and feedbackProofread, peer-review and edit documentation authored by CloudSense Engineering and Technical Writing teamsDemonstrates precise application of grammar rules and syntax, producing error-free sentences that adhere to the highest linguistic standardsEnsure that CloudSense documentation standards and best practices are observed and implemented for documents written by themselves and the teamIdentify opportunities and execute initiatives that drive more effective documentation authoring and review and publishing processesDefine growth and improvement KPIs, regularly report status, and driving achievementTrack and manage documentation related projects from concept through delivery and maintenanceKeep abreast of and evaluate current and potential documentation technologies and systems and make recommendations for change where appropriate.

Competencies: Knowledge, Skills, and AbilitiesEssential Skills:

Excellent verbal and written communications skillsComplete fluency in English in a business contextExperience in writing end user functional documentationAbility to understand and author and generate documentation using Markdown or other markup languagesExperience in writing technical documentationExperience with document, knowledge, learning and content management systems in generalExperience in writing API documentationExperience with using, configuring, customising and writing documentation for enterprise grade business software.Experience with documentation as code and source code control systems.Experience of managing small teams in a general or technical context.Self-motivated with the ability to manage and prioritise personal working time effectively.Ability to proactively engage and work effectively with Product Managers to understand the requirements sufficient to create documentation plans and develop content.Ability to proactively engage and work effectively with Engineers, Testers and Product Managers to understand product functional and technical details sufficient to transform that knowledge into excellent documentation.Desirable Skills:Ability to author content with Atlassian ConfluenceExperience in the telecommunications or media industriesExperience with the use and/or implementation of order management, CPQ or similar systems (e.g. billing, eCommerce, ERP).Experience with using API documentation tools/technologies such as Javadoc and Swagger.Experience in defining logical information management structures and with tools that support creating them.Experience in creating business process documentation and tools such as Visio, GraphML and BPMN.Our offices, and the people working in them, all have their unique quirks and qualities. But they're also distinctly CloudSense. The thing that ties them together? The way we work — with clear goals, autonomy, and support — and the friendships we share. We're a technology company, but our focus is on giving people the tools they need to succeed in their careers and lives. This has to start with our own people. We want every CloudSense employee to be healthy, happy and secure — at work and at home. So we do whatever we can to make this happen.Our VisionTo be a leading Commerce and Subscriber Management platform, making successful companies more convenient.Our MissionTo empower our customers to compete, innovate and win subscribers by making it easier to launch, sell and fulfill.Our CultureOur culture is the heart of who we are. We all earned the support of each other, and we believe in a healthy respectful challenge to ensure we test and iterate everything we do. This applies to all CloudSensers, our partners and our customers.Our ValuesTrust — Innovation — Empathy — Confidence — AccountabilitySome of the benefits you will love:Fully paid health insurance24 paid leave days and birthday leaveAdditional tenure based leave daysWellbeing and fitnessTailored learning and developmentSocial eventsFlexible working and summer working hoursWFH benefits

  • Technical Documentation Manager

    2 weeks ago

    Chennai, Tamil Nadu, India CloudSense Full time

    About CloudSense Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales...

  • Technical Documentation Manager

    4 weeks ago

    chennai, India CloudSense Full time

    About CloudSense Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales...

  • Technical Documentation Manager

    4 weeks ago

    Chennai, India CloudSense Full time

    About CloudSense Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales...

  • Technical Document Writer

    7 days ago

    Chennai, India GVR TECHNOLABS PRIVATE LIMITED Full time

    GVR Technolabs Pvt Ltd , an Information Technology services company with expertise in design, deployment and management of hardware and software applications and technology infrastructures. We offer services to improve our clients efficiency, strengthen partnerships, increase profitability, and improve business processeswith quality and value in a secure...

  • Technical Document Writer

    1 week ago

    chennai, India GVR TECHNOLABS PRIVATE LIMITED Full time

    GVR Technolabs Pvt Ltd , an Information Technology services company with expertise in design, deployment and management of hardware and software applications and technology infrastructures. We offer services to improve our clients efficiency, strengthen partnerships, increase profitability, and improve business processes with quality and value in a secure...

  • Technical Documentation Specialist

    2 weeks ago

    chennai, India Aero360 - Dronix Technologies Pvt Ltd Full time

    Responsibilities include Develop and prepare comprehensive technical tender documents, ensuring accuracy and compliance with client requirement. Coordinate with engineering, project management, and other relevant departments to ensure all technical aspects are covered. Work closely with the sales and business development teams to understand client...

  • Technical Documentation Specialist

    2 weeks ago

    Chennai, India Aero360 - Dronix Technologies Pvt Ltd Full time

    Responsibilities includeDevelop and prepare comprehensive technical tender documents, ensuring accuracy and compliance with client requirement.Coordinate with engineering, project management, and other relevant departments to ensure all technical aspects are covered.Work closely with the sales and business development teams to understand client requirements...

  • Technical Writer

    4 weeks ago

    Chennai, India Nnyra GLOBAL Full time

    Our client is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.- 2-4 years of prior experience with product documentation (HW service procedures) with a multinational company- Software & Hardware technical writing- Strong...

  • Technical Writer

    4 weeks ago

    Chennai, India Nnyra GLOBAL Full time

    Our client is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. - 2-4 years of prior experience with product documentation (HW service procedures) with a multinational company- Software & Hardware technical writing- Strong...

  • Technical Writer

    2 weeks ago

    chennai, India Nnyra GLOBAL Full time

    Our client is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. - 2-4 years of prior experience with product documentation (HW service procedures) with a multinational company- Software & Hardware technical writing- Strong...

  • Technical Writer

    4 weeks ago

    Chennai, Tamil Nadu, India Nnyra GLOBAL Full time

    Our client is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.- 2-4 years of prior experience with product documentation (HW service procedures) with a multinational company- Software & Hardware technical writing- Strong...

  • Technical Writer

    4 weeks ago

    Chennai, India Yo HR Consultancy Full time

    Role : TECH WRITERExperience : 2-5 yearsLocation : have :- Experience in product documentation (HW service procedures)- Experience in both software and hardware technical writing Oxygen XML documentation :- Responsible for developing technical/User documentation and service procedures for customers and service engineers.- Creates, develops, plans, writes,...

  • Technical Writer

    4 weeks ago

    Chennai, India Yo HR Consultancy Full time

    Role : TECH WRITER Experience : 2-5 years Location : have : - Experience in product documentation (HW service procedures) - Experience in both software and hardware technical writing Oxygen XML documentation : - Responsible for developing technical/User documentation and service procedures for customers and service engineers. - Creates, develops, plans,...

  • Technical Writer

    2 weeks ago

    chennai, India Yo HR Consultancy Full time

    Role : TECH WRITER Experience : 2-5 years Location : have : - Experience in product documentation (HW service procedures) - Experience in both software and hardware technical writing Oxygen XML documentation : - Responsible for developing technical/User documentation and service procedures for customers and service engineers. - Creates, develops, plans,...

  • Technical Writer

    4 weeks ago

    Chennai, Tamil Nadu, India Yo HR Consultancy Full time

    Role : TECH WRITERExperience : 2-5 yearsLocation : have :- Experience in product documentation (HW service procedures)- Experience in both software and hardware technical writing Oxygen XML documentation :- Responsible for developing technical/User documentation and service procedures for customers and service engineers.- Creates, develops, plans, writes,...

  • Technical Writer

    4 weeks ago

    Chennai, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Description : Business Information: The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, over the last decade, it has evolved to become the largest...

  • Specilist - Document Management

    3 days ago

    Chennai, India KBR Full time

    Title:Specilist - Document ManagementResponsible for routing, recording, monitoring, and expediting office checks of engineering and supplier data as required. Provides effective communication between the project team and reproduction department so as to expedite required reproduction requirements associated with distribution of engineering, supplier, and...

  • Specilist - Document Management

    7 days ago

    chennai, India KBR Full time

    Title: Specilist - Document Management Responsible for routing, recording, monitoring, and expediting office checks of engineering and supplier data as required. Provides effective communication between the project team and reproduction department so as to expedite required reproduction requirements associated with distribution of engineering, supplier,...

  • Specilist - Document Management

    3 days ago

    Chennai, India KBR Full time

    Title:Specilist - Document ManagementResponsible for routing, recording, monitoring, and expediting office checks of engineering and supplier data as required. Provides effective communication between the project team and reproduction department so as to expedite required reproduction requirements associated with distribution of engineering, supplier, and...

  • Specilist - Document Management

    1 week ago

    Chennai, India KBR Full time

    Title: Specilist - Document Management Responsible for routing, recording, monitoring, and expediting office checks of engineering and supplier data as required. Provides effective communication between the project team and reproduction department so as to expedite required reproduction requirements associated with distribution of engineering, supplier,...