AVP/ VP

3 weeks ago

Delhi, India Kwan Ventures Full time

Our client is looking for a Head of Business Operations to lead execution across our business lines, scale operational excellence, and build strong processes and teams across geographies.Key Responsibilities1. Strategy & Execution- Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.- Translate strategic goals into operational plans with measurable outcomes and timelines.- Drive alignment across product, marketing, sales, and field operations teams for seamless execution.2. Business Operations & Process Excellence- Design, implement, and optimize operational frameworks to ensure efficiency, scalability, and customer delight.- Build SOPs and playbooks for end-to-end offline execution – from partner onboarding, service delivery, to customer experience.3. Cross-Functional Leadership- Work closely with Product, Sales, and Marketing to operationalize new initiatives, product launches, and customer journeys.- Build and mentor high-performing regional/cluster operations teams with a focus on accountability and ownership.4. Offline Operations Management- Lead the planning, execution, and scaling of offline interventions- Own P&L accountability for the offline business – driving throughput, unit economics, and customer retention.5. Growth Enablement- Identify and lead special projects to unlock new business opportunities or improve efficiency at scale.- Drive experimentation and innovation in operational models, including technology adoption for field operations.Qualifications & Experience- 10–15 years of experience in business operations, strategy, or general management roles within consumer tech, retail, healthtech, auto-tech, mobility, or D2C sectors.- Strong background in scaling hybrid (online + offline) models and managing distributed teams.- Proven track record of leading large-scale operations with measurable business impact.- Excellent analytical, problem-solving, and data interpretation skills.- Strong people leadership with experience in building and mentoring multi-layered teams.- MBA from a Tier-1 or Tier-2 business school

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