Team Leader
4 days ago
Customer Support ServicesAbout Iksula Services Pvt Ltd.We are an eRetail Strategy Consulting company that helps our clients to setup and managetheir online retail business. We design and execute eRetail Strategies for leading brands andretailers in India and US. We are 900+ members strong and are one of the leading eCommerceservices providers globally. Our services include; Technology development & support,Merchandising Operations, Digital Marketing, Analytics, Supply chain management and Consulting. Iksula clients are based across 5 continents with the bulk of revenues coming from USA and Europe. It is a fast growing, dynamic, organization. It offers a great work culture and environment. We help our clients create beautiful digital experiences for their consumers. Ledby a team with over four decades of eCommerce experience, we assist over a dozen billion(1)dollar companies in managing their eCommerce technology and operations
Job DescriptionThe Team Lead, Customer Support is formally responsible for the development of newCustomer Service Representatives (CSRs). The Team Lead acts as the second-tier level support for the front-line Customer Support team. The Team Lead provides direction and support to CSRs with a goal of continually meeting and expanding the definition of world class customerservice. The Team Lead provides guidance and direction in the development of training materials for CSRs. Under the direction of the Manager, Customer Support, the Team Lead will create and maintain a Customer Service Model and ensure established standards aremaintained through coaching and Quality Assurance. The Team Lead partners with other Iksula departments and key partners to remove barriers for our customers as well as the Customer Support team and works to continuously improve customer experience.
Overall Responsibilities :Managing the customer support departments day-to-day functions. Responding toescalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Informing the team of all new information related to products, procedures, and trends.Monitors customer care email and chat responses.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center executives and team leads.Prepares and analyzes internal and external quality reports for management staff review.Delivering performance evaluations and following the disciplinary process according tocompany policy. Managing the budget of the customer support departmentTraining & CoachingFormally responsible for developing new customer service representatives.Under the leadership of the Manager, Customer Support, maintain, update and monitor allCSR training needs including but not limited to upgrading, new program training and softskills training.Provide ongoing group and individual coaching, and provide manager with a regularforecast of future needs for the CS teamCreate tools, assessments and evaluation checklists to assess the progress of new CSRsMonitor call tracking software and proactively address any concerns or issues.EscalationsSME dealing with complex customer scenarios and escalations.Identify areas to improve efficiencies, reduce repeat calls and provide feedback and coaching to the CSRs to help minimize escalationsSpecialized and Other Miscellaneous TasksConduct Customer Experience Workshops to promote continuous improvementPerform CSR duties as well as other related duties and participate in special projects as assigned by the Manager, Customer SupportAssist in updating customer service related forms and informationIntroduce activities for learning and morale boost as neededAssist in the interviewing and hiring process of new CSRsExecute supervisory managerial duties in absence of Manager
Must have skills:Education : Bachelors degreeExperience : 3-5 years in monitoring Contact Centre end to end operationsThe ability to recognize a problem quickly and effectively, determine the cause, takeappropriate action and follow-up is necessary.Experience in coaching, training and supporting a customer service team is an asset.Strong communication skills: Should have very strong spoken and written communication.Stakeholder Management - Must have proven experience including Internal and ExternalStakeholdersIntensive exposure in process excellence for customer support teamHigh energy, passion, and drive, with a strong positive outlookStrong competencies in the following areas:o Communication, both verbal and writteno Problem solvingo Adult Learning and Coaching modelso Attention to detail and accuracyo Critical analysis o Ability to deal with ambiguityo Team playero Decision Makingo Time Management and Prioritizationo Organizational Skill
-
Team Leader
2 weeks ago
Jaipur, Rajasthan, India Hyatt Corporation Full timeTeam Leader - Front Office Hyatt Regency Jaipur Mansarovar IN - RJ - JaipurFront OfficeEntry Level ManagerFull-timeReq ID: JAI000488Worldwide Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...
-
Team Leader
2 weeks ago
Jaipur, Rajasthan, India Predusk Technology Pvt. Ltd. Full timeJob Title: Team LeaderJob Location: Jaipur (Work from Office)Level of Experience required: 5 years of total exp with 3+ years of Team Handling experience.Responsibilities:Lead and manage a team to meet operational goals.Develop and implement strategies to improve operational efficiency.Coordinate with other departments to ensure smooth workflow.Monitor team...
-
Team Leader
1 month ago
Jaipur, India Equiniti Full timeManagement LevelGTeam Leader – Customer Experience CentreDepartment – Operations Reports to : ManagerRoleTo lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the...
-
Team Leader
4 weeks ago
Jaipur, India Equiniti Full timeManagement LevelGTeam Leader – Customer Experience CentreDepartment – Operations Reports to : ManagerRoleTo lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the...
-
Team Leader
1 month ago
Jaipur, India Hyatt Corporation Full timeTeam Leader - Front Office Hyatt Regency Jaipur Mansarovar IN - RJ - JaipurFront OfficeEntry Level ManagerFull-timeReq ID: JAI000488Worldwide Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...
-
Team Leader
4 weeks ago
Jaipur, India Hyatt Corporation Full timeTeam Leader - Front Office Hyatt Regency Jaipur Mansarovar IN - RJ - JaipurFront OfficeEntry Level ManagerFull-timeReq ID: JAI000488Worldwide Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...
-
Team Leader
1 month ago
Jaipur, India Predusk Technology Pvt. Ltd. Full timeJob Title: Team LeaderJob Location: Jaipur (Work from Office)Level of Experience required: 5 years of total exp with 3+ years of Team Handling experience.Responsibilities:Lead and manage a team to meet operational goals.Develop and implement strategies to improve operational efficiency.Coordinate with other departments to ensure smooth workflow.Monitor team...
-
Team Leader
1 month ago
Jaipur, India Alida Projects Full timeTeam Management and Leadership:Supervising, coaching, and motivating a team of telesales executives to achieve individual and team sales targets.Providing ongoing training, guidance, and feedback to team members to enhance their sales skills and performance.Setting clear performance expectations, conducting performance evaluations, and addressing performance...
-
Team Leader
2 weeks ago
Jaipur, Rajasthan, India Alida Projects Full timeTeam Management and Leadership: Supervising, coaching, and motivating a team of telesales executives to achieve individual and team sales targets. Providing ongoing training, guidance, and feedback to team members to enhance their sales skills and performance. Setting clear performance expectations, conducting performance evaluations, and addressing...
-
Team Leader
1 month ago
jaipur, India Predusk Technology Pvt. Ltd. Full timeJob Description Job Title: Team LeaderJob Location : Jaipur (Work from Office)Level of Experience required: 5 years of total exp with 3+ years of Team Handling experience.Responsibilities: Lead and manage a team to meet operational goals.Develop and implement strategies to improve operational efficiency.Coordinate with other departments to ensure smooth...
-
Accounting Services Team Leader
1 day ago
Jaipur, Rajasthan, India Chakra Partners Consulting Services Pvt. Ltd Full timeWe seek an experienced Team Leader Intern to join our dynamic team in a work-from-home hybrid environment. This role is ideal for part or nearly qualified professionals pursuing a career in accounting. The Team Leader Intern will be integral to our accounting team, delivering high-quality services to our international clients. While the role is demanding, it...
-
Accounting Services Team Leader
1 day ago
Jaipur, India Chakra Partners Consulting Services Pvt. Ltd Full timeWe seek an experienced Team Leader Intern to join our dynamic team in a work-from-home hybrid environment. This role is ideal for part or nearly qualified professionals pursuing a career in accounting. The Team Leader Intern will be integral to our accounting team, delivering high-quality services to our international clients. While the role is demanding, it...
-
Team Leader RS
1 month ago
Jaipur, India Equiniti Full timeManagement LevelGJob Title: Team Leader – OperationsDepartment: Operations Reports to : ManagerAbout EQEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering...
-
Team Leader RS
4 weeks ago
Jaipur, India Equiniti Full timeManagement LevelGJob Title: Team Leader – OperationsDepartment: Operations Reports to : ManagerAbout EQEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering...
-
Accounting Services Team Leader
4 weeks ago
Jaipur, Rajasthan, India Chakra Partners Consulting Services Pvt. Ltd Full timePLEASE READ THE QUALIFICATIONS, REQUIRED SKILLS AND EXPERIENCE SECTION IN THE ATTACHED JOB DESCRIPTION VERY CAREFULLYPosition PurposeWe are looking for a Team Leader Intern to join our team in a work-from-home or hybrid working environment. The role is ideal for part-qualified professionals pursuing a career in accounting. The role-holder will join an...
-
Accounting Services Team Leader
4 weeks ago
Jaipur, India Chakra Partners Consulting Services Pvt. Ltd Full time!!PLEASE READ THE QUALIFICATIONS, REQUIRED SKILLS AND EXPERIENCE SECTION IN THE ATTACHED JOB DESCRIPTION VERY CAREFULLY!! Position Purpose We are looking for a Team Leader Intern to join our team in a work-from-home or hybrid working environment. The role is ideal for part-qualified professionals pursuing a career in accounting. The role-holder will...
-
Accounting Services Team Leader
2 weeks ago
Jaipur, India Chakra Partners Consulting Services Pvt. Ltd Full time!!PLEASE READ THE QUALIFICATIONS, REQUIRED SKILLS AND EXPERIENCE SECTION IN THE ATTACHED JOB DESCRIPTION VERY CAREFULLY!! Position Purpose We are looking for a Team Leader Intern to join our team in a work-from-home or hybrid working environment. The role is ideal for part-qualified professionals pursuing a career in accounting. The role-holder will...
-
Assistant Team Leader
2 weeks ago
Jaipur, Rajasthan, India Docyt Full timeWork involves supervising the team, communicating with US clients, and managing accounts for premier businesses using our Docyt software and QuickBooks Online.No tax or audit tasks are part of this role.The ideal candidate is knowledgeable in balance sheets, P&L statements, income & expenditure statements, reconciling entries, bank accounts, journal entries,...
-
Team Leader-Engineering
2 weeks ago
Jaipur, Rajasthan, India Accor Full timeCompany Description Job Description Scope and Objectives To manage and rectify all engineering issues within the hotel, daily maintenance checks, and repairing MEP equipment's and manager the team members to deliver an excellent Guest and Member experience Specific Job Knowledge, Skill and Abiliy The individual must possess the following...
-
Team Leader
5 days ago
jaipur, India R3 Consultant Full timeTeam Lead Customer Support Services About Iksula Services Pvt Ltd. We are an eRetail Strategy Consulting company that helps our clients to setup and manage their online retail business. We design and execute eRetail Strategies for leading brands and retailers in India and US. We are 900+ members strong and are one of the leading eCommerce services...
