Service Delivery Manager

2 weeks ago

Mumbai, India Quotient Consultancy Full time

Service Delivery Manager (BKC/ Opera House) Leading BANK

Interested please connect MAHEK and drop CV at

JOB PURPOSE

As an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and personalized service. The role is based at our branches, where the incumbent will be responsible for Servicing of Bank Customers along with cross-selling the bank products and performing day-to-day operational activities at branch. New Customer acquisition will also be a part of the role.

Overall Job Description -

  • Service
  • Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
  • Onboarding of new clients through welcome calling
  • Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
  • Ensuring requests and queries of clients are resolved within defined TAT
  • Reducing complaint instance, and ensuring resolution of issues within defined TAT
  • Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
  • Managing client servicing at the branch lobby and ensuring maximum client satisfaction
  • Sales
  • Acquisition of new clients to the bank, and family accounts of existing clients
  • Engagement with customers to increase cross selling and reduce attrition of customers
  • Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
  • Operations
  • Understanding of different process (such as account opening, KYC Process, working on systems at Bank)
  • Authorization & audit checks for all operation transactions
  • Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

PREFERRED SKILL SET

Educational / Professional

Qualification Graduation / MBA (Preferred)

Requirements

Experience in Servicing role in Service Sector

Excellent Communication skills

Work Experience (in yrs.)

2-3 years banking industry experience with at least 1-2 year of service stint inbanking / Sales / Services sector

  • Employees with 2+ years experience in banking can apply.

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