support coordinator

1 month ago


chennai, India j technologies india private limited Full time

Company Overview


J Technologies India Private Limited is a GPS manufacturing company specialized in the production and sale of GPS devices, reverse cameras, and parking sensors. With our innovative technology and high-quality products, we have established ourselves as a leading player in the market. As an organization, we have a team of dedicated professionals striving for excellence and customer satisfaction.


Job Overview


We are seeking a Support Coordinator to join our team at J Technologies India Private Limited. As a Support Coordinator, you will be responsible for providing excellent customer service and coordinating support activities for our GPS and reverse camera products. This is a full-time position based in Chennai, Tamil Nadu, India, with an employment type of Full-Time.


Qualifications and Skills


  • Bachelor's degree in a relevant field
  • 1-3 years of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to prioritize tasks and meet deadlines
  • Proficiency in using support tools and software
  • Knowledge of GPS devices and technology is a plus
  • Ability to work effectively in a team environment
  • Attention to detail and organizational skills


Roles and Responsibilities


  • Coordinate customer support activities, ensuring timely response and resolution of customer issues
  • Collaborate with the sales team to provide technical support during the pre-sales and post-sales process
  • Assist customers with troubleshooting technical problems and provide solutions
  • Maintain accurate records of customer interactions and transactions
  • Manage product returns and exchanges, ensuring customer satisfaction
  • Identify opportunities for process improvement and contribute to the development of support documentation
  • Collaborate with cross-functional teams to escalate and resolve complex customer issues
  • Stay updated with product knowledge and industry trends to provide the best support to customers







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