Gold Operations Manager- Gurgaon jewellery industry only

4 weeks ago


Gurugram, India The Global Zone Full time

Oversee all branch-level operations related to gold and silver transactions
• Manage and supervise branch staff, ensuring discipline, punctuality, and performance
• Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments

Ensure proper handling, documentation, and security of all precious metals
• Maintain inventory control, stock entry, and reconciliation

Monitor daily customer flow and ensure a smooth transaction process

Handle escalated customer queries and provide quick resolutions

Train new staff and ensure all employees follow company SOPs Required Skills & Experience:

Min 4-7 years of experience in gold/silver operations, preferably in the jewellery or gold buying industry

Strong knowledge of valuation techniques, purity testing, and hallmarking

Leadership and people management skills, with experience in handling a team at branch level

Customer-centric approach and excellent communication skills

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