Reservations Executive
1 month ago
The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India’s rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of the fastest-growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy, and offers quality budget accommodation.
Job Role: Reservations Executive
Duration: Full time
Location: Head office, Mumbai
Work Ex: 0-1 years of relevant experience
Key Responsibilities
Guest Communication:
- Proactively communicate with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns- Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information- Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary
Reservation Management:
- Review incoming reservations to verify accuracy, completeness, and compliance with hotel policies- Collect reservation amounts or deposits from guests to secure bookings and minimize no-shows- Coordinate with the reservations team to ensure seamless handover of guest information and payment details
Upselling and Cross-Selling:
- Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue- Promote hotel loyalty programs, special offers, and packages to encourage guest participation
and loyalty
Relationship Building:
- Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences- Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests
Reporting and Analysis:
- Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience- Generate regular reports on pre-arrival activities, including guest communication, conversion
rates, and upselling performance
Qualifications and Skills:
- Previous experience in the hospitality industry, particularly in reservations, guest services, or a related customer-facing role- Excellent communication skills, both verbal and written, with the ability to convey information
clearly, professionally, and concisely
- Strong interpersonal skills, with the ability to build rapport, and handle guest inquiries or complaints with empathy and professionalism- Detail-oriented and organized, capable of managing multiple tasks simultaneously while maintaining accuracy and meeting deadlines- Familiarity with reservation systems and customer relationship management (CRM) software- Proficiency in using technology, including email, chat, and reservation management systems- Ability to work independently as well as collaborate effectively within a team- Knowledge of hotel policies, services, and local area attractions- Flexibility to work varied shifts, including weekends and holidays, based on operational needs
-
Reservation Executive
2 weeks ago
Delhi, Delhi, India Bloom Hotel Group Full timeThe Reservation Executive is responsible for managing and processing hotel reservations efficiently, ensuring a smooth guest experience. This role involves liaising with potential guests, travel agents, and other hotel departments to ensure accurate and timely bookings, cancellations, and inquiries. The Reservation Executive must maintain a high level of...
-
Reservation Executive
4 months ago
Dwarka, Delhi, Delhi, India Pax Hotels & Resorts Pvt. Ltd Full time**Job Title: Reservation Executive** **Company: Pax Hotels & Resorts Pvt. Ltd.** **Location: Sector 16B Dwarka** **Salary: ₹12,000 - ₹18,000 per month** **About Us**: Pax Hotels & Resorts Pvt. Ltd. is a leading hospitality company seeking an experienced Reservation Executive to manage bookings and provide excellent customer...
-
Reservation Executive
6 days ago
Delhi, Delhi, India CALUX GLOBAL HOSPITALITY PVT LTD Full timeAs a Reservation Executive you will be responsible for Confirmation at Centralized Reservation Office, Payment Followups and communication with concerned Hotels which will be assigned to you **Responsibilities and Duties** Attending to guest calls on their enquires Processes reservations by mail Processes reservations from the sales office, other hotel...
-
Reservation Executive
2 months ago
Delhi, Delhi, India Hilton Full timeReservation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Reservation Executive
6 months ago
Delhi, Delhi, India bloom Hotel Group Full timeWe are looking for Reservations Executives for our Corporate Office. Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift
-
Reservations Executive
1 month ago
delhi, India The Hosteller Full timeJob brief: The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India’s rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of the fastest-growing hostel chains in India that is uniquely...
-
Reservation Executive
2 months ago
Delhi, Delhi, India www.drivecarclub.com Full time**JD For Reservation Executives (Backend Profile)** Ø Should have good communication Skills Ø Basic knowledge of computer Ø Need to handle all Mails from clients and making reservations in system, coordinating with different branches to sort out the queries. (Outlook Knowledge) Ø Resolve guest concerns and feedback. **Job Types**: Full-time,...
-
Reservations executive
2 weeks ago
Delhi, India The Hosteller Full timeJob brief:The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India’s rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of the fastest-growing hostel chains in India that is uniquely...
-
Reservation Executive
4 months ago
Delhi, Delhi, India bloom Hotel Group Full timeManaging reservations and booking requests from customers. - Ensuring accurate and timely reservation processing. - Providing excellent customer service by addressing inquiries and resolving issues related to reservations. **Responsibilities**: - Confirming reservations and sending confirmation details to customers. - Coordinating with other departments to...
-
Reservation Executive
6 months ago
Delhi, Delhi, India bloom Hotel Group Full timeManaging reservations and booking requests from customers. - Ensuring accurate and timely reservation processing. - Providing excellent customer service by addressing inquiries and resolving issues related to reservations. **Responsibilities**: - Confirming reservations and sending confirmation details to customers. - Coordinating with other departments to...
-
Reservation Executive
4 months ago
Delhi, Delhi, India Bel Cibo Hospitality Pvt. Ltd. Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making suggestions, and booking tables. **Reservation Agent Responsibilities**: - Assisting and advising customers who may be choosing from a variety of...
-
Reservations Executive
7 months ago
New Delhi, India EllBee Hospitality Worldwide Full time**Job Information**: Industry **Hospitality** *** Work Experience **4-5 years** *** Salary **25000** *** City **New Delhi** *** Province **Delhi** *** Country **India** *** Postal Code **110060** We are currently seeking an enthusiastic and detail-oriented Reservations Executive to join our dynamic team at EllBee Hotels. If you possess...
-
Reservation Executive
6 months ago
Delhi, Delhi, India Bel Cibo Hospitality Pvt. Ltd. Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making suggestions, and booking tables. **Reservation Agent Responsibilities**: - Assisting and advising customers who may be choosing from a variety of...
-
Reservation Executive
6 months ago
Delhi, Delhi, India Foxoso Hospitality Pvt Ltd Full timeMin. 1 year Hotel Line Experience Assist customers in selecting suitable options based on their preferences and needs. **Customer Service**:Provide excellent customer service by addressing customer inquiries, concerns, and requests related to reservations. Ensure that customers receive accurate and detailed information about their bookings, including...
-
Reservations Executive
6 months ago
Delhi, Delhi, India AccorHotel Full time** JOB PURPOSE** - Plan the room reservations. - Ensure proper selling techniques and strategies are utilized to maximize room revenues. - Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. - Any matter which may affect the interests of the hotel should be brought to the attention of the...
-
Reservation Executive
6 months ago
Delhi, India Foxoso Hospitality Pvt Ltd Full timeAssist customers in selecting suitable options based on their preferences and needs. **Customer Service**:Provide excellent customer service by addressing customer inquiries, concerns, and requests related to reservations. Ensure that customers receive accurate and detailed information about their bookings, including rates, availability, policies, and...
-
Reservation & Ticketing Executive
2 weeks ago
Delhi, Delhi, India Nand Tourism and Finserv Ltd Full timeAn Air Ticketing and Reservation Executive is responsible for assisting customers in booking flights, managing reservations, and providing information on flight schedules, fares, and routes. This job requires excellent communication and customer service skills, as well as the ability to handle a high volume of calls and inquiries. **Key...
-
Reservation Executive
6 months ago
Delhi, India Hotel Arch Full timeJob Description: - Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered...
-
Reservations Executive
2 months ago
Delhi, Delhi, India PULLMAN Full timePlan the room reservations. - Ensure proper selling techniques and strategies are utilized to maximize room revenues. - Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. - Any matter which may affect the interests of the hotel should be brought to the attention of the...
-
Reservation Executive
6 months ago
New Delhi, India bloom Hotel Group Full timeWe are looking for Reservations Executives for our Corporate Office. **Salary**: ₹16,000.00 - ₹22,000.00 per month Schedule: - Day shift Work Location: In person