Assistant Manager

4 days ago


Ahmedabad, India ICCS Full time
ICCS is looking for

Asst. Manager Operations for Gujarat

Location, Job description is given below:

Position: Asst. Manager OpsExperience: 1-3 YearsNotice Period: Immediate - 15 DaysJob Description:Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parametersMust have BPO ExperienceEnsure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalationsManage internal delivery teams and external partnerships for fluent client deliveries without any hurdlesIdentify and build on areas where value can be added in operations.May conduct research to identify areas of improvement.
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