Customer Success Manager
3 days ago
Department Customer Success Grade / Level G2BDesignation Customer Success ManagerLocation ChennaiReporting To VPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.Role & ResponsibilitiesProfessionally manage relationships with a portfolio of assigned accountsBuild executive relationships within the customer’s organizationMake sure he/she exceeds customer retention goals and ensure consistently high retention ratesBuild and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycleGain a thorough understanding of assigned client’s needs, services signed up for, and details of the client contracts to drive effective communicationIdentify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issueDevelop and execute retention plans for customers who may be at riskDrive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teamsBe a voice for accounts internally and keep the senior leadership abreast of the gapsManage contract-related inquiries, questions, and issues from clients and other departmentsLiaise with other team leaders to make sure that clients are getting the best service possibleSkillset requiredProven expertise in handling high-net-worth customers across IndiaProven track record of building strong executive-level relationshipsHigh attention to detail and willingness to get “in the weeds” to fix a problemKnowledge of customer success best practicesExceptional communication and relationship management skillsExceptional time management and multiple stakeholder management experiencesExperience (Years) required05-07 years of experience in Customer Success/Account Management/ customer service/ guest relations rolesQualificationHotel Management Graduate/ Graduate
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Customer Success Manager
4 days ago
Chennai, Tamil Nadu, India Simpliwork Full time ₹ 4,00,000 - ₹ 8,00,000 per yearDepartmentCustomer SuccessGrade / LevelG2BDesignationCustomer Success ManagerLocationChennaiReporting ToVPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India M2P Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Success Account Manager Key Responsibilities: Customer Relationship Management: Build trusted advisor relationships with key stakeholders and executive sponsors. Onboarding and Adoption: Lead seamless onboarding experiences and drive product adoption across customer organizations. Value Realization and Advocacy: Understand customer business...
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Customer Success Manager
3 days ago
chennai, India WATI Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India Xobin Full time ₹ 9,00,000 - ₹ 12,00,000 per yearA Customer Success Manager at Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our...
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Customer Success Manager
2 weeks ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
1 week ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
7 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
7 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
7 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
2 weeks ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
