Product Manager – Change Management

4 weeks ago


bangalore, India KENVUE SOLUTIONS INDIA PRIVATE LIMITED Legal Entity Full time
Description Product Manager - Change Management & CMDB Responsibilities: Primary responsibilities • Establish and maintain the roadmap for CMDB and Change Management, aligned to ServiceNow platform capabilities. • Drive process governance activities to ensure CMDB and Change Management objectives are achieved. • Partner with stakeholders (e.g.
Application, Infrastructure, Quality teams) to ensure their considerations are understood and accounted for. • Lead team managed service provider to deliver work required to support operational aspects of CMDB and Change Management processes. • Define metrics to measure operational performance and hold stakeholders accountable. • Identify process improvement opportunities, recommend solutions and lead improvement efforts. • Serve as an advocate for ITSM across the Technology & Data organization, ensuring needs of all stakeholders are evaluated and considered. Qualifications: Education: B.A/B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM). Experience and Skills: Required: • At least 8 years of relevant technology experience • Demonstrated experience with CMDB and Change Management in a highly regulated environment. • Solid understanding of ITIL and experience with the ServiceNow platform. • Strong analytical skills and a proven track record delivering process improvements. • Experience leveraging technology and automation to achieve process improvement and ITSM outcomes. • Excellent written and verbal communication skills; ability to communicate effectively with both executives and technical teams. • Experience working in an organization with complex stakeholder networks. • Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions. Preferred: • ITIL 4 certification or equivalent. • Experience working in and leading Product, Agile and Scrum teams. • Experience leading teams, either direct reports, matrixed reports, or MSP team members. • Experience working with data, analytics, and visualization tools (e.g.
Performance Analytics, Tableau, PowerBI). • Experience working with ML and IA tools to achieve ITSM outcomes (e.g.
Predictive Intelligence). Qualifications: Education: B.A/B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM). Experience and Skills: Required: • At least 8 years of relevant technology experience • Demonstrated experience with CMDB and Change Management in a highly regulated environment. • Solid understanding of ITIL and experience with the ServiceNow platform. • Strong analytical skills and a proven track record delivering process improvements. • Experience leveraging technology and automation to achieve process improvement and ITSM outcomes. • Excellent written and verbal communication skills; ability to communicate effectively with both executives and technical teams. • Experience working in an organization with complex stakeholder networks. • Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.
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