Customer Experience Manager

2 weeks ago

ahmedabad, India Ingersoll Rand EMEIA Compression Systems Full time

Experience : - 12-15 years

Location : - Ahmedabad

Qualification :- Graduate / BE Mechanical


JOB Description:-

· Well versed with Import and export transaction & process involved in oversea shipments.

· Knowledge on all the elements of Purchase order, Letter of credit , Invoice to customer

· Forecasting of Revenue for month and Quarter based on customer open orders.

· Coordination with operations, supply chain on timely readiness of sales order as per customer requirement.

· Interact with Customer and Distributor for updating progress of their sales order, timely pickup from respective warehouse.

· Weekly reporting to management on progress of sales orders.

· Coordinate with cross function team for timely feedback and issue resolution.

· Co-ordinate with oversea warehouse & manufacturing plant for timely readiness & shipment of goods

· Collaborate with virtual team outside India for execution of sales order.

· Represent function in various leadership meetings on multiple activities.


Skills

· MS Office ( Excel, Word & Powerpoint )

· Knowledge of ERP system ( Oracle R12 , SAP )

· Problem solving

· Import Export Process

· Exposure to manufacturing environment will be preferred.

· Customer Focus

· Must be a strong written and verbal communicator.

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