Assistant Vice President

2 weeks ago

pune, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

We are inviting applications for the role of Assistant Vice President,Training and Quality assurance

We are actively seeking experienced professionals in wealth and retirement domain with expertise in knowledge transition and Quality assurance to join our team as a Training and QA Leader/Manager. 

Responsibilities

·Establish and Structure Training and QA COE: Defining its organizational structure, roles, and responsibilities. Develop a comprehensive strategy, approach, and team for training and quality assurance initiatives within the wealth and retirement domain.

·Team Leadership and Management: Lead a team of training and QA professionals, providing guidance and support in their day-to-day activities. Oversee end-to-end training processes and manage audits to ensure compliance with quality standards. Drive employee training effectiveness and performance improvement based on insights gained from training and quality data.

·Knowledge Management and upliftment: Drive right practices for successful transfer of knowledge, retention of knowledge, and continuous management

·Continuous Improvement and Cross-functional Collaboration:Identify opportunities for improvement in training and quality assurance processes and implement necessary changes. Proactively address any quality-related issues by collaborating with stakeholders and implementing corrective actions.

·Client Engagement:Participate in client meetings and provide regular updates on training and QA initiatives. Ensure client satisfaction by delivering high-quality training and maintaining a strong focus on quality assurance.

Qualifications we seek in you

Minimum qualifications

·Experience in the wealth and retirement domain.

·Proficiency in using training and QA tools and technologies.

·Proven experience in knowledge transition training and Quality assurance

·Excellent presentation and communication skills.

·Strong interpersonal skills and ability to build effective relationships with stakeholders.

·Ability to work independently and in a team environment.

·Strong organizational and time management skills.

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