Team Lead

1 week ago

hyderabad, India MarketStar Full time

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role: Team Lead.
Experience: 3+ Years.
Location: Hyderabad.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth 

What will You Do?

Driving the team to achieve the set KPI Targets – Performance, Productivity & Hygiene.

Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process.

Provide overall leadership to the Regalix team working for the client's process.

Customer Relationship Management, CSAT.

Issue & escalation management & resolution.

Cost control.

New process innovations & internalization – and continuous improvement.

Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met.

Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the delivery.

Drive governance calls with Customer and senior management to appraise the overall status of the engagements.

Attributes Required

Sound knowledge of the sales process and experience in a large consulting environment.

Experience with independent account management.

Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting.

Good knowledge of the IT Services Sector including outsourcing and offshoring.

Critical requisites desired from the Candidate.

Willing to work in Night Shifts.

Willing to work on Weekends.

Significant experience in Solution and Services sales and client management.

Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach.

Experience in handling International processes for a KPO/BPO setup.

Outstanding communication, presentation, and interpersonal skills are pre-requisites.

Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds.

What’s in it for you?

We are a rapidly growing organization with opportunities across the globe. We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development. We are a people-first organization with policies and process that help you bring the best version of yourself into work.

If you’re up for this job, go on and hit the “Apply Now” button

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